Talibah Scarborough
Baltimore,MD
Summary
Operational professional with demonstrated ability to manage and optimize workflows. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Skills include process improvement, staff training, resource allocation, and performance monitoring. Known for reliability, effective communication, and leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operational Supervisor
Penske
Glen Burnie, MD
03.2021 - Current
- Audit Daily driver logs
- Plan daily routes for driver's
- Create daily reports for Toyota, Kaizen reports
- Create daily reports for Penske consisting of delayed routes, Ontime report and KPI report.
- Communicate with Dealers regarding return freight, driver ETA and any driver related issues.
- Liaison for Driver, Customer and Toyota.
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Create and maintain filling systems, both electronic and physical.
- Enter Weekly Payroll for Driver's and Loaders
- Create and Maintain SOP (Standard Operating Practices)
- Safety Audits in the following: Tractors, Trailers, Logs, Drivers, and Loaders.
- Checking and Maintaining HOS for drivers, violations, and UVA.
- Create and plan Monthly Safety Meetings for Loaders and Drivers.
- Create and plan with Toyota the following the PDCA cycles and the 5S method as well as the 5 why questions to improve on daily damages and customer returns.
- Quality Assurance with transportation
- Ensuring Safety for Drivers
- Maintaining Reliability, ensuring that drivers keep track of PM's needed on tractors or trailers
- Optimizing Performance
- Kaizen or TBP projects that could use quality improvement.
Accounts Payable/Team Lead
Parkinson Construction Company
Brentwood, MD
09.2016 - 02.2020
- Process Weekly Payroll for 6 different job sites in the DMV Area. Ensure that the employee has the correct job trade, location, and hours.
- Ensured all approved invoices received by accounts payable had been posted and invoice totals.
Executive Administration / Office Manager
Encore Business System
Upper Marlboro, MD
05.2013 - 02.2015
- Processed Customer Service Agreement
- Dispatched Customer Service Calls
- Send out supply request
- Assisted with Conference Call Set ups
- Maintain personal files, including multiple checking accounts, money market accounts, credit cards. for the CFO
- Set up conference rooms for meetings, broke down conference rooms afterwards.
- Maintained Executive Calendar's
- Assisted with Travel for Executives (in state and out of state as well as foreign regions).
Customer Care Rep / Billing Administrator
Capitol Office Solutions
Columbia, MD
04.2006 - 05.2013
- Lead Customer Service Rep managing an extensive customer base.
- Receive inbound calls to manage customer accounts, solve problems, update customer accounts and answer customer inquiries.
- Established a rapport with customer by demonstrating a courteous, friendly, and professional attitude.
- Use critical thinking skills to respond to unique concerns, complaints, or request.
- Ensure customer understands product information, contact information, and any additional information to resolve customer concerns.
- Assist in the Dispatch Department as a backup when dispatcher is absent
- Manage Customer Contracts
- Run Monthly Billing
- Assist with investigation of fraudulent accounts
Education
High School Diploma -
Potomac High School
Oxon Hill, MDExpanded Functions Dental Assistant Certification - Dental
Fortis College
Hyattsville, MD01.2017
Skills
- Microsoft Office Suites
- Windows XP
- QuickBooks
- Aware Manager
- Print Tracker
- School MAX
- Sage 50 Accounting
- Peachtree
- ADP
- Kronos
- Outlook
- Office 365 PP
Personal Information
Title: Operational Supervisor
Certification
Kaizen Certification
Timeline
Operational Supervisor
Penske
03.2021 - Current
Accounts Payable/Team Lead
Parkinson Construction Company
09.2016 - 02.2020
Executive Administration / Office Manager
Encore Business System
05.2013 - 02.2015
Customer Care Rep / Billing Administrator
Capitol Office Solutions
04.2006 - 05.2013
High School Diploma -
Potomac High School
Expanded Functions Dental Assistant Certification - Dental
Fortis College