TALIBAH THOMAS
Richmond,VA
Summary
Experienced Leasing Consultant skilled in application management and customer service within General Services Corporation. Proficient in subsidy programs and event coordination, contributing to high levels of resident satisfaction and streamlined operations. Proven ability in problem-solving and project management, achieving measurable results in challenging environments.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
General Services Corporation
Henrico, VA
07.2024 - Current
- Welcome, potential residents, via phone or in person, to the GSC community.
- Assist in their search for a new apartment home by showing apartments, and providing a tour of the community.
- Coordinate the rental application and qualification process with prospective residents.
- Collaborate with the Property Manager in coordinating community and resident appreciation events.
- Assist residents with lease renewals and various requests.
- Provide excellent customer service to all residents, prospects, applicants, internal associates, and external vendors.
Leasing/Compliance Specialist
Spring Leasing & Management LLC
New York, NY
03.2021 - 12.2023
- Conducted applicant interviews and processed applications for Affordable Housing lease-up within Leasing and Marketing department.
- Screened and processed applicants for affordable housing units, ensuring compliance with LIHTC guidelines and equal housing opportunity laws
- Prepared, sent, and tracked email correspondence to eligible applicants.
- Interviewed applicants and collected/reviewed verification documents for accuracy and completeness
- Conducted credit/criminal background checks and determined initial eligibility of applicants.
- Completed certification documents for qualifying applicants' households.
- Certified applicants for unit assignment and submitted documentation to housing authorities.
- Maintained daily updates to file tracking sub-log and reported progress in bi-monthly meetings
- Collected move-in funds, coordinated lease signings, and managed move-ins with Property Managers and Superintendents.
- Facilitated affordable housing lotteries using the 'NYCHDC Housing Connect' website.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Updated resident data into property management software system daily.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
Affordable Housing Leasing Coordinator
C+C Apartment Management LLC
Brooklyn, NY
10.2018 - 11.2020
- Income Housing Tax Credit (LIHTC) and Middle-Income units, ensuring compliance with Section 8 and adept utilization of LINC, FHEPS, and SEPS for subsidy packages.
- Coordinated property viewings, schedule interviews, and manage application screening to provide top-tier service to clients and third-party agencies.
- Drafted precise lease agreements, maintaining a high standard of accuracy and regulatory adherence.
- Managed vacancy postings on various websites and social media outlets.
Site Administrator
Reliant Realty Services, LLC
Bronx, NY
01.2016 - 12.2018
- Managed day-to-day operational and financial transactions for client properties.
- Conducted rental application, leasing, and re certification interviews.
- Streamlined communication with potential applicants, residents, and site personnel.
- Coordinated with Property Manager and service providers to maintain high productivity levels.
- Supervised organization and maintenance of resident files, work orders, and database systems.
- Efficiently managed supplementary responsibilities, including overseeing re-certification for lease renewals and tenant occupancy signage, ensuring seamless operations and tenant satisfaction.
Payroll Clerk/Administrative Assistant
Metropolitan Staffing Agency
New York, NY
02.2012 - 09.2016
- Managed payroll operations for 300+ employees.
- Facilitated drafting and distribution of monthly and quarterly financial reports.
- Provided training to new hires, promoting adherence to corporate standards and practices.
- Completed payroll processing projects ahead of schedule, demonstrating strong time management skills and attention to detail.
- Expanded expertise by taking on diverse roles within organization, thereby enhancing operational flexibility.
- Fostered positive relationships with staff and senior management, improving corporate communication and rapport.
Education
Fair Housing Course -
NYREI
NY NY04-2022
Associate of Applied Science - Business Administration
Bauder College
Atlanta, GA07-1998
Associate of Applied Science - Microcomputer Systems Technology
Montgomery Community College
Troy, NC08-1994
Business Skills Program -
Grace Institute
Manhattan, NYSkills
- Project and deadline management
- Corporate policies and procedures
- Account management
- Subsidy program expertise
- Creative problem-solving
- Business partnerships
- Business processes
- Sales proficiency
- Customer service
- Application management
- Background check process
- Market analysis
- Leasing cycle management
References
References available upon request.
Timeline
Leasing Consultant
General Services Corporation
07.2024 - Current
Leasing/Compliance Specialist
Spring Leasing & Management LLC
03.2021 - 12.2023
Affordable Housing Leasing Coordinator
C+C Apartment Management LLC
10.2018 - 11.2020
Site Administrator
Reliant Realty Services, LLC
01.2016 - 12.2018
Payroll Clerk/Administrative Assistant
Metropolitan Staffing Agency
02.2012 - 09.2016
Fair Housing Course -
NYREI
Associate of Applied Science - Business Administration
Bauder College
Associate of Applied Science - Microcomputer Systems Technology
Montgomery Community College
Business Skills Program -
Grace Institute
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