Taliha Peeples
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience in guest relations and hospitality for Event Network at the Georgia Aquarium. I have experience with working amongst large crowds and keeping them in order. Thorough team contributor with strong organizational capabilities. Semi-bilingual in ASL and English, I excel in training teams and enhancing customer experiences in any way I can. I am always committed to learning more and maintaining safety while delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Gift Shop Sales Lead
Event Network for Georgia Aquarium
11.2024 - Current
- Checked out 50+ guests per day, multitask including answering many questions being asked at once, and resolving service issues, used POS system to process sales, and returns.
- Worked in crowds of 2,000+ people walking in and out of the gift shop throughout the day.
- Delegating the team to needed areas amongst the store, paying attention to detail enough to be a reliable closer for the store leaving it in ideal condition, and handling closing deposits.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Come across customers from many different backgrounds and places around the world, I am semi fluent in ASL, and currently learning Spanish.
Makeup Tech Assistant
Full Sail University
02.2022 - 03.2024
- Prepared and distributed about 20-30 makeup kits per class to the students during the basic makeup lab.
- Prepare demonstration materials for teacher’s demo.
- Prepare makeup kits for students who are checking one out for a film production.
- Clean up makeup room.
- Reorganize and unkept organization in makeup room.
- Go to some of Full Sail University’s student short film productions or advertisement productions to be their makeup artist.
- I have worked with Premium (Full Sail University’s main advertising company) a few times as their Makeup Artist.
- Assist with school Halloween events.
- Assist where I am needed.
Retail Sales Associate
Plato's Closet
06.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Answered calls and questions about store policies and addressed customer concerns.
- Helped managed a store that roughly had about 100 customers per day, while also helping customers complete purchases, locate items, and join reward programs.
- Provided outstanding customer service.
- Check in customers items if they were trying to sell us their clothes.
- Work the buys section where I registered customers information into the system, went through the clothes they gave us, and determine what clothes the store can buy.
- Sort the clothes, shoes and other accessories amongst the store.
- Vacuumed the store.
- Cleaned the bathroom.
- Sort the clothes and bins in the back. Cleaned up the workspace.
- Problem solved issues that arose.
- Decorated store for holidays.
Lounge Server
Shisha Lounge
06.2021 - 09.2021
- Kept tables clean and ready for next guests
- I prepared and served the hookahs.
- I regularly made sure everyone’s coals were okay along with the customers.
- I answered any of the questions the customers asked.
- I helped set up parties that rented out the place for a night.
- I greeted customers in.
- I served tea.
- Sometimes open and closed as the only worker, serving up to 10-15 guests at the same time with great service.
- I cleaned hookahs along with anything else amongst the lounge that required cleaning (i.e. bathroom, floors, the Shisha/ Hookah making station).
Host
Hornets Nest Grille
10.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest. Especially on peak times with 15+ tables occupied and a waiting room full of customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Served the food from the window on busier nights.
- Took out trash.
- Aiding customers as they waited for a table.
- Aiding kid boosters situations.
Worker
Maryland Soccer Plex
10.2016 - 06.2019
- Worked fast to complete tasks and meet daily deadlines even amongst a large crowd of people.
- Cafe register. Checked out 100+ people in a day.
- Cafe worker (served food like hot dogs and nachos, stock the front of the cafe, clean work space and food sections, and open and close the registers)
- Soccer ball mascot
- Birthday Party Host/ Organizer
Education
Bachelor of Science - Film
Full Sail University
Winter Park, FL03-2024
High School Diploma -
Damascus High School
Damascus, MD05-2020
Skills
Detail Oriented
Languages
ASL
Limited Working
Spanish
Limited Working
Timeline
Gift Shop Sales Lead
Event Network for Georgia Aquarium
11.2024 - Current
Retail Sales Associate
Plato's Closet
06.2022 - 03.2023
Makeup Tech Assistant
Full Sail University
02.2022 - 03.2024
Lounge Server
Shisha Lounge
06.2021 - 09.2021
Host
Hornets Nest Grille
10.2019 - 03.2020
Worker
Maryland Soccer Plex
10.2016 - 06.2019
Bachelor of Science - Film
Full Sail University
High School Diploma -
Damascus High School