Taliha Peeples
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience in guest relations and hospitality for Event Network at the Georgia Aquarium. I have experience with working amongst large crowds and keeping them in order. Thorough team contributor with strong organizational capabilities. Semi-bilingual in ASL and English, I excel in training teams and enhancing customer experiences in any way I can. I am always committed to learning more and maintaining safety while delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Gift Shop Sales Lead
Event Network for Georgia Aquarium
11.2024 - Current
- Checked out 50+ guests per day, multitask including answering many questions being asked at once, and resolving service issues, used POS system to process sales, and returns.
- Worked in crowds of 2,000+ people walking in and out of the gift shop throughout the day.
- Delegating the team to needed areas amongst the store, paying attention to detail enough to be a reliable closer for the store leaving it in ideal condition, and handling closing deposits.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Come across customers from many different backgrounds and places around the world, I am semi fluent in ASL, and currently learning Spanish.
Makeup Tech Assistant
Full Sail University
02.2022 - 03.2024
- Prepared and distributed about 20-30 makeup kits per class to the students during the basic makeup lab.
- Prepare demonstration materials for teacher’s demo.
- Prepare makeup kits for students who are checking one out for a film production.
- Clean up makeup room.
- Reorganize and unkept organization in makeup room.
- Go to some of Full Sail University’s student short film productions or advertisement productions to be their makeup artist.
- I have worked with Premium (Full Sail University’s main advertising company) a few times as their Makeup Artist.
- Assist with school Halloween events.
- Assist where I am needed.
Retail Sales Associate
Plato's Closet
06.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Answered calls and questions about store policies and addressed customer concerns.
- Helped managed a store that roughly had about 100 customers per day, while also helping customers complete purchases, locate items, and join reward programs.
- Provided outstanding customer service.
- Check in customers items if they were trying to sell us their clothes.
- Work the buys section where I registered customers information into the system, went through the clothes they gave us, and determine what clothes the store can buy.
- Sort the clothes, shoes and other accessories amongst the store.
- Vacuumed the store.
- Cleaned the bathroom.
- Sort the clothes and bins in the back. Cleaned up the workspace.
- Problem solved issues that arose.
- Decorated store for holidays.
Lounge Server
Shisha Lounge
06.2021 - 09.2021
- Kept tables clean and ready for next guests
- I prepared and served the hookahs.
- I regularly made sure everyone’s coals were okay along with the customers.
- I answered any of the questions the customers asked.
- I helped set up parties that rented out the place for a night.
- I greeted customers in.
- I served tea.
- Sometimes open and closed as the only worker, serving up to 10-15 guests at the same time with great service.
- I cleaned hookahs along with anything else amongst the lounge that required cleaning (i.e. bathroom, floors, the Shisha/ Hookah making station).
Host
Hornets Nest Grille
10.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest. Especially on peak times with 15+ tables occupied and a waiting room full of customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Served the food from the window on busier nights.
- Took out trash.
- Aiding customers as they waited for a table.
- Aiding kid boosters situations.
Worker
Maryland Soccer Plex
10.2016 - 06.2019
- Worked fast to complete tasks and meet daily deadlines even amongst a large crowd of people.
- Cafe register. Checked out 100+ people in a day.
- Cafe worker (served food like hot dogs and nachos, stock the front of the cafe, clean work space and food sections, and open and close the registers)
- Soccer ball mascot
- Birthday Party Host/ Organizer
Education
Bachelor of Science - Film
Full Sail University
Winter Park, FL03-2024
High School Diploma -
Damascus High School
Damascus, MD05-2020
Skills
Detail Oriented
Honesty
Interpersonal
Leadership and Program Management
Teamwork
Problem-Solving
Multitasking
Working with Kids
Food Sanitation
Maintenance
Innovative
Positivity
Flexibility
Adaptable
Creative
Organize
Answering Phones
Crowd Control
Greeting
Customer Service
Handling Petty Cash
Event Coordination
POS System
Packing
Microsoft Word
Filing Written Documents
Languages
ASL
Limited Working
Spanish
Limited Working
Timeline
Gift Shop Sales Lead
Event Network for Georgia Aquarium
11.2024 - Current
Retail Sales Associate
Plato's Closet
06.2022 - 03.2023
Makeup Tech Assistant
Full Sail University
02.2022 - 03.2024
Lounge Server
Shisha Lounge
06.2021 - 09.2021
Host
Hornets Nest Grille
10.2019 - 03.2020
Worker
Maryland Soccer Plex
10.2016 - 06.2019
Bachelor of Science - Film
Full Sail University
High School Diploma -
Damascus High School