TALINA GRAY-CRISP
Annapolis,MD
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
HIGHLIGHTS OF QUALIFICATIONS Ability to function effectively as a team player as well as work independently. Excellent communication and interpersonal relations skills. Positive, self-motivated, efficient and reliable under pressure. Proactive in handling problems with the ability to multitask. Knowledge of Microsoft Office software and the Internet. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Crisis Intervention Counselor
Nation’s Finest
Santa, California
07.2021 - 12.2021
- Triage and identify level of need (following guidance provided by CalMHSA) for the person(s) served
- Provide virtual emotional and crisis support sessions to individuals for up to six “visits” by phone; video-conference, smart device, or computer chat using the CalMHSA platform
- Provide individual, family, and/or group support sessions
- Connect individuals to County-based services, when appropriate
- Follow all reporting and documentation requirements.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Certified Nursing Assistant
CarolinaEast Medical Center
New Bern, North Carolina
07.2020 - 04.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Interact and support other staff within the facility.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
CNA
Cherry Point Bay Nursing Home and Rehabilitation Center
Havelock, North Carolina
01.2007 - 04.2019
- Delivered individualized patient care by documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Front Office Agent/PBX Operator
The Sands at Grace Bay, Turks and Caicos Islands
06.2013 - 06.2014
- Logged and updated the Spreadsheet
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Provided clerical support, addressing routine, and special requirements.
- Ensured that work orders were collected and completed in a timely manner
- Checked customers in and out of the facility
- Followed up with guests and various departments to ensure guests' requests were met
- Authorized credit card and cash transactions and received payments
- Customer Care
- Booked reservations via telephone calls, webmail, personal concierge services
- Responded to queries raised by customers in a friendly and adequate manner.
Customer Care Agent
Caicos Wheels Rental, Turks and Caicos Islands
11.2012 - 05.2013
Secretary
Turks & Caicos Islands
04.2007 - 08.2007
Personal Secretary
Turks & Caicos Islands
11.2005 - 06.2006
- Greeted customers and directed customers to appropriate staff members and answered questions
- Resolved clients service complaints
- Maintained and organized files and records and prepared and filed reports
- Prepared and managed correspondence, documents and memorandums.
Education
Associates of Biological Science - Science
09.2003 - 07.2006
Skills
Certified Nursing Assistant
Certification
Certified Nursing Assistant
08-2019
Certified Phlebotomy Technician
05-2023
Certified Medical Assistant
05-2023
First Aid, CPR & AED Certified
05-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Phlebotomy Technician
05-2023
Certified Medical Assistant
05-2023
First Aid, CPR & AED Certified
05-2023
Crisis Intervention Counselor - Nation’s Finest
07.2021 - 12.2021
Certified Nursing Assistant - CarolinaEast Medical Center
07.2020 - 04.2021
Certified Nursing Assistant
08-2019
Front Office Agent/PBX Operator - The Sands at Grace Bay, Turks and Caicos Islands
06.2013 - 06.2014
Customer Care Agent - Caicos Wheels Rental, Turks and Caicos Islands
11.2012 - 05.2013
Secretary - Turks & Caicos Islands
04.2007 - 08.2007
CNA - Cherry Point Bay Nursing Home and Rehabilitation Center
01.2007 - 04.2019
Personal Secretary - Turks & Caicos Islands
11.2005 - 06.2006
Turks & Caicos Islands Community College - Associates of Biological Science, Science
09.2003 - 07.2006
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