Talina Hernandez
Longmont,CO
Summary
Experienced professional and leader with a strong background in talent development, poised to drive impactful change. Proven success in implementing strategic initiatives and enhancing customer-centric performance. Recognized for collaborative team leadership and adaptability to evolving business needs. Ready to leverage expertise to contribute to the success of an organization and make a lasting impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VP; Academy Manager
Bank of America
09.2021 - Current
- Responsible for leading participants throughout their learning experience including Onboarding, Upskilling, Mastery, Specialty, and Workforce Development Programs
- Develop Academy participant’s proficiency while partnering with region and market field leadership
- Demonstrate the principles of our client centric strategy
- Trusted advisor and subject matter expert to the business, teams and employees supported
VP; Financial Center Manager II
Bank of America
02.2016 - 09.2021
- Leading a customer centric and revenue minded team while balancing operational risk
- Market leader in optimal performance
- Balancing management and operational excellence for closter financial centers
- Coaching associates on building relationships with customers while turning opportunities to strengths
- Leading Expansion Market Post Academy Development Program and Leader Back Up Program
AVP; Financial Center Operations Manager
Bank of America
07.2013 - 02.2016
- Operational risk management and associate development
- Market leader in sales, business integration, and operations
- Leader in market for banker sales proficiency and sales coaching calls with all centers
- Coaching associates on building relationships with customers while turning opportunities to strengths
Education
Bachelor of Science - Business Management
Colorado State University
Denver, Colorado09-2022
Skills
- Team leadership
- Strategic planning
- Coaching and mentoring
- Complex Problem-solving
- Customer Service Management
- Results-driven
- Risk management
- Training and mentoring
- Performance Management
- Talent Development
Websites
Awards
- 2024 Participant Market Leader Development Program
- 2021 Expansion Region Leadership Development Signature Series
- 2020 Valiant Award recipient for innovation
- Member of the Denver Hispanic Latino Business Council
Certification
Community Advancement US Ambassador Growth Your Career Certificate
Better Money Habits Ambassador Certificate
Languages
Spanish
Native or Bilingual
Timeline
VP; Academy Manager
Bank of America
09.2021 - Current
VP; Financial Center Manager II
Bank of America
02.2016 - 09.2021
AVP; Financial Center Operations Manager
Bank of America
07.2013 - 02.2016
Community Advancement US Ambassador Growth Your Career Certificate
Better Money Habits Ambassador Certificate
Bachelor of Science - Business Management
Colorado State University
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