Melody D. Durant
Decatur,GA
Summary
Seasoned professional with a robust history at Bank of America, adept in marketing and team leadership. Excelled in roles from Financial Center Manager to Vice President, driving cross-functional initiatives and enhancing learning programs. Proven track record in risk management and conflict resolution, achieving significant project milestones and fostering team excellence. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
32
32
years of professional experience
Work History
Academy Enablement Manager
Bank of America, N.A.
Atlanta, GA
01.2022 - Current
- Responsible for managing the end-to-end delivery of mid-size to large scale projects and programs that reach across multiple functional groups within Bank of America
- Projects will encompass people, process and change initiatives
- Drive engagement and adoption of horizontal Academy learning tools, processes and deliverables
- Monitor, route and manage feedback and or learning escalations
- Responsible for managing project resourcing and plan budgets
- Create and deliver consistent communications across the Academy team
- Provide operational support of cohorts, collaborate with design team to define success metrics
- Provide adhoc analytics and reporting
- Collaborate with the design team to establish program success metrics and ensure that all applicable standards and procedures are followed and documentation meets line of business requirements
- Responsible for building the learning components of programs
- Responsible for working on multiple programs and priorities simultaneously including program design, analysis, deliverables communications and deployment
Vice President
Bank of America, N.A.
Atlanta, GA
01.1993 - Current
Process Delivery Consultant
Bank of America, N.A.
Atlanta, GA
01.2019 - 01.2022
- Worked on the design and development of the newly created learning content management (LCM) – administration function including the creation of process maps and work flows
- Demonstrates strong relationships management skills in interactions with teammates and key partners to include Learning consultants, Learning managers and other learning support partners
- Leads the process improvement function for the LCM administration team to identify and mitigate or close functional gaps
- Process-oriented leader who leads and manages team process improvement initiatives to improve operational efficiency within the function and alleviate client and team member dissatisfaction
- Leads the process improvement initiatives and manages small scale projects within the LCM administration process targeted towards identifying and closing functional gaps and improving client and employee satisfaction with the LCM process
- Support a group of learning consultants in the GWIM space with the management of their course portfolio and catalog health
- Leadership and management of key routines, development of strategic and tactical plans in coordination of business activities across LCM
Instructional Technical Designer
Bank of America, N.A.
Atlanta, GA
01.2012 - 01.2019
- Apply project management experience by providing vendor oversight for redesign and maintenance learning requests
- Resourceful problem-solver who acts as the liaison between internal business partners and contracted vendors to resolve outstanding issues, negotiate timelines, ensure on-time completion of projects and minimize scope changes
- Build and maintain low complexity paper-based and eLearning solutions
- Promoted to Vice President
- Proficient in several eLearning authoring tools – Lectora, Adobe Flash, Captivate, SnagIt and Basic HTML
- Effectively manage multiple learning requests with competing priorities
- Interning in the Global Business Continuity & Recovery line of business from August 2015 to December 2015
Instructional Designer
Bank of America, N.A.
Atlanta, GA
01.2003 - 01.2012
- Successfully applied the principles of instructional design to develop training curricula for many Bank of America lines of business
- Conducted task, audience and content analysis to determine recommended learning solutions
- Led project meetings with subject matter experts to acquire the learning content needed to design and develop learning solutions
- Organized content and designed learning solutions for a variety of delivery methods (instructor-led and self-paced eLearning)
- Developed content outlines, learning objectives, and evaluation criteria
- Continually explored instructional methods and techniques designed to improve the quality of learning solutions and increase the efficiency of the learning process
- Created learning solutions that improved job performance in the customer's/client's business environment
- Certified Six Sigma Greenbelt
Performance Improvement Coach II/Facilitator
Bank of America
Atlanta, GA
01.2000 - 01.2003
- Planned, implemented and delivered training programs and development processes to Bank of America financial center employees (tellers, personal bankers and financial center managers)
- Conducted performance coaching for personal bankers, management training employees and tellers in the classroom with post-training follow up visits to the financial centers
- Supported market initiatives designed to drive sales and service results in the Consumer Bank and other related lines of business
- Coordinated, implemented and delivered in-classroom training targeting employee development including knowledge of banking products, leadership/management development and customer service skills training
- Participated on special projects identified to support financial center employees, increase sales performance and customer satisfaction results
Internal Consultant/Training Facilitator
Bank of America
Atlanta, GA
01.1998 - 01.2000
- Developed and delivered curriculum for training workshops targeting systems conversion and consolidation of bank products and processes
- Conducted training needs assessment, evaluated training program effectiveness, and provided feedback to site managers in Retirement and Investment Deposit Services
- Partnered with team leaders to improve and update procedural training curriculum
Transition Coach
NationsBank/Barnett Bank
Sarasota, FL
01.1998 - 12.1998
- Addressed merger-related inquiries and conducted group and individual coaching sessions to ensure knowledge of bank products, services, financial systems and referral processes
- Tracked employee performance weekly and submitted training assessment reports to market management for further evaluation
Financial Center Manager/Teller
Bank of America
Greenville, NC
01.1993 - 01.1998
- Coached and led the sales and service operations activities of the financial center with a staff of ten employees
- Created a customer-focused, sales and risk culture in the financial center
- Delivered sales results, expanded customer relationship to achieve four of the five financial center sales and service goals
- Promoted to bank officer in 1997
- Recommended and selected for a position in Bank of America’s Management Associate Program (MAPs) in 1996 (relocated to Raleigh, NC for management training)
- Processed bank transactions such as deposits and cashed checks as a paying and receiving teller with excellent customer service skills from 1993 to 1996 (Myrtle Beach, SC)
Education
Bachelor of Arts - Organizational Leadership
University of South Carolina
Columbia, SC01.2015
Bachelor of Science - Management
University of Phoenix
Atlanta, GA01.2008
Six Sigma Green Belt Certification - Online Program
Villanova University
01.2005
Skills
- Marketing
- Team leadership
- Conflict resolution
- Risk management
- Goal setting
- Cross-functional team management
Timeline
Academy Enablement Manager
Bank of America, N.A.
01.2022 - Current
Process Delivery Consultant
Bank of America, N.A.
01.2019 - 01.2022
Instructional Technical Designer
Bank of America, N.A.
01.2012 - 01.2019
Instructional Designer
Bank of America, N.A.
01.2003 - 01.2012
Performance Improvement Coach II/Facilitator
Bank of America
01.2000 - 01.2003
Internal Consultant/Training Facilitator
Bank of America
01.1998 - 01.2000
Transition Coach
NationsBank/Barnett Bank
01.1998 - 12.1998
Vice President
Bank of America, N.A.
01.1993 - Current
Financial Center Manager/Teller
Bank of America
01.1993 - 01.1998
Bachelor of Arts - Organizational Leadership
University of South Carolina
Bachelor of Science - Management
University of Phoenix
Six Sigma Green Belt Certification - Online Program
Villanova University
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