Results oriented Human Resources Professional adept at training, mentoring and motivating staff. Proven ability to streamline work flows and deployment of resources to improve productivity, reduce cost, and increase employee satisfaction. Highly motivated self-starter, continuously looking for ways to improve processes and exceed expectations.
Overview
15
15
years of professional experience
Work History
Benefits Administrator
North Coast Administrators
09.2017 - Current
Administered Section 125 Cafeteria Plans and Health Reimbursement Arrangements
Managed COBRA plans
Performed discrimination testing for FSA plans
Produced ACA reports for COBRA plans
Adjudicated and processed claims for reimbursement
On-boarded new client companies
Managed open enrollment and continuous enrollment processes
Worked directly with HR departments, insurance carriers and brokers to ensure excellent service of participant plans
Built ad hoc reports and provided analysis for employer clients
Reviewed benefits paperwork for accuracy and completeness
Verified data integrity and accuracy
Responded timely to customer requests via telephone and email
Sales and Operations Manager
Talis Clinical, LLC
03.2014 - 08.2017
Managed payroll and benefits administration for employees in several states
Ensured unemployment, workers compensation, and income tax compliance in several states
Conducted full cycle recruiting and interviewing process
Oversaw proper orientation and compliance training of new employees.
Ensured compliance with immigration/H1B visas
Prepared and maintained employee files
Administered Ohio Health-Care Continuation
Handled unemployment claims
Provided administrative support to the Executive Team
Department Supervisor IV
Cleveland Clinic
07.2010 - 05.2013
Managed Administrative team responsible for supporting Anesthesiologists and CRNAs across the enterprise
Communicated clear expectations and goals to each team member
Maintained employee files
Conducted semi-annual performance reviews
Implemented successful Performance Improvement Plans for struggling team members
Consistently improved Gallup Engagement scores with my team year over year
Restructured team to add opportunities for upward mobility and facilitate their growth
Standardized and streamlined workflow process for my team
Spearheaded clinician cross credentialing and move to new scheduling platform to allow a more flexible workforce and maintain optimal staffing levels while cutting cost per case hour by 15%
Collaborated with IT to develop an automated system for tracking physician time away
Developed and presented financial and business updates to regional anesthesia practice locations
Education
BBA - Human Resource Management, Business Administration
Cleveland State University
Cleveland, OH
2010
Skills
Strong interpersonal skills
Customer service orientation
Change agent
Exceptional verbal and written communication
Public speaking
Payroll administration
Scheduling
Unemployment, Workers Comp, FMLA
Employment law
Training program development
Employee coaching
Conflict resolution
Database management
Data analysis
Advanced MS Excel (macros, pivot tables, graphs, functions and formulas)
Team leadership
Timeline
Benefits Administrator
North Coast Administrators
09.2017 - Current
Sales and Operations Manager
Talis Clinical, LLC
03.2014 - 08.2017
Department Supervisor IV
Cleveland Clinic
07.2010 - 05.2013
BBA - Human Resource Management, Business Administration
Cleveland State University
Similar Profiles
Isabella BolekIsabella Bolek
Girls Director at North Coast ChurchGirls Director at North Coast Church