Summary
Overview
Work History
Education
Skills
Awards and Accomplishments
Timeline
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Taline Nicole Tolmajian

Taline Nicole Tolmajian

Glendale,CA

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

26
26
years of professional experience

Work History

Key Channel Sales Specialist

American Airlines
Los Angeles, CA
06.2017 - Current
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Visited customer locations to demonstrate product offerings and propose strategic solutions for diverse needs.
  • Educate customers about product, take them on Educational FAM trips to features products with first hand experience to increase AA revenue.
  • Built rapport with customers and assessed needs and make sure to continue driving revenue to AA.
  • Forecasted growth and presented trends based on previous buying behavior
  • Engaged with marketing to deliver highly valued enablement materials
  • Met and exceeded targets and growth metrics within assigned partner accounts
  • Assessed, clarified and validated partner needs to nurture relationships and achieve success
  • Managed revenue models, process flows, operations support and customer engagement strategies and Quarterly Business Reviews.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports

Sales Service Specialist

American Airlines
Los Angeles, CA
06.2016 - 06.2017
  • Managed AAdvantage exception program.
  • Supported account managers with their account.
  • Participated in quarterly business reviews.
  • Educated and trained accounts on Flex Funds waivers and favors.
  • Directly working with accounts as escalation desk.

LAX Elite Services Lead

American Airlines
Los Angeles, CA
07.2014 - 06.2016
  • Five Star Coordinator
  • ConciergeKey Coordinator
  • LAX Ramp Transfer Product Coordinator
  • KeyStar Coordinator
  • Highly trained to handle high profile passengers
  • Supervisor on Duty

Premium Service Concierge Representative

American Airlines
Los Angeles, CA
10.2007 - 07.2014
  • Five Star, ConciergeKey, and Five Star Coordinator Relief
  • Five Star & ConciergeKey Representative
  • Proficient with “SABRE”
  • Selling Annual Membership for Admirals Club
  • Assisting clients with ticketing, seat changes, bag tag orders
  • Experience Processing “EVIP” upgrades
  • Supervisor on Duty

Owner and Manager

Arax Bakery
Hollywood, CA
07.1999 - 11.2010
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Optimized team hiring, training and performance.

Education

Associate of Arts -

Glendale Community College
Glendale, CA

Skills

  • Network development
  • Account servicing
  • Lead prospecting
  • Team collaboration
  • Customer service and care
  • Fluent in Armenian
  • Account management
  • Relationship building
  • Customer Relations
  • Problem solving strength
  • Product promotions

Awards and Accomplishments

  • Western Division Group Champion
  • Western Division Group Segment Leader
  • Chairperson of Premium Service Advisory Council
  • Premium Services Above & Beyond Award
  • Premium Services Employee of the Year Award
  • Peer Champion Leader

Timeline

Key Channel Sales Specialist

American Airlines
06.2017 - Current

Sales Service Specialist

American Airlines
06.2016 - 06.2017

LAX Elite Services Lead

American Airlines
07.2014 - 06.2016

Premium Service Concierge Representative

American Airlines
10.2007 - 07.2014

Owner and Manager

Arax Bakery
07.1999 - 11.2010

Associate of Arts -

Glendale Community College

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