Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talisa Hicks

Bartow

Summary

Dynamic customer service professional with proven expertise at Spectrum, adept at resolving conflicts and enhancing customer loyalty through active listening and personalized solutions. Skilled in problem resolution and relationship building, I consistently deliver exceptional service, contributing to sales growth and high retention rates.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Spectrum
04.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

SYKES
01.2019 - 10.2021
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cashier

McDonald's Restaurant
05.2017 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree -

Polk State College
Winter Haven, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Call center experience

Timeline

Customer Service Representative

Spectrum
04.2021 - Current

Customer Service Representative

SYKES
01.2019 - 10.2021

Cashier

McDonald's Restaurant
05.2017 - 04.2019

No Degree -

Polk State College

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