Summary
Overview
Work History
Education
Skills
Timeline
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Talisa Tigg

Summary

Highly organized and analytical professional with exceptional goal-setting, decision-making, and problem-solving skills. Proven ability to positively impact both internal and external stakeholders while enhancing overall productivity. Adept at adapting to industry changes and evolving needs. Proficient in building and maintaining valuable networks for task execution. Skilled in methodically implementing strategic initiatives.

Overview

4
4
years of professional experience

Work History

Relationship Banker 1

Regions Bank
01.2024 - Current
  • Provided prompt and professional customer service by addressing inquiries related to products, services, and basic account maintenance (e.g., card replacement, PIN resets, check reorders, and information updates).
  • Built and maintained strong customer relationships by understanding individual banking needs and delivering personalized solutions.
  • Educated customers on digital banking tools including mobile apps, online banking, and ATM services to enhance convenience and self-service capabilities.
  • Collaborated with branch team members to resolve customer issues efficiently and support overall branch operations.
  • Initiated outbound calls to customers and prospects to promote digital banking solutions and identify opportunities to meet financial needs.
  • Referred customers to specialized banking teams for complex financial needs, ensuring comprehensive service delivery.
  • Maintained compliance with all banking regulations, policies, and procedures, actively managing risk and supporting branch integrity.
  • Contributed to branch success by consistently achieving individual and team performance targets through needs-based customer guidance and solution recommendations.

Teller

Advance Financial
08.2023 - 01.2024
  • Assisting customers with loans, check cashing, wire transfers, money orders, and bill payments.
  • ● Collaborating with team leads to exceed monthly goals.
  • ● Ensuring accurate completion of loan applications and addressing customer inquiries.
  • ● Utilizing company best practices to provide exceptional customer service.
  • ● Managing and reconciling cash drawers accurately.
  • ● Building strong customer and team relationships.
  • ● Actively participating in ongoing learning and development.

Support Staff

Centerstone Behavioral Health Center
06.2022 - 02.2023
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Attended training sessions to stay updated on procedures and services.
  • Resolved customer complaints with diplomatic and courteous communication.
  • Scheduling therapy and medication appointments.
  • Onboarding new clients and obtaining medical history of new clients.

Wire Transfer Specialist

Foundation Title And Escrow
11.2021 - 05.2022
  • Processed outgoing wire transfer requests while adhering to compliance and policy guidelines.
  • ● Handled incoming international wire transfers through correspondent bank contracts.
  • ● Managed wire transfers via Federal Reserve and correspondent bank relationships.
  • ● Investigated and resolved wire validation errors.

Education

High School Diploma -

Lavergne High School
La Vergne, TN

Associate of Science - Business Administration

Motlow State Community College
Smyrna
05-2010

Skills

  • Account audits
  • Policy development and implementation
  • Recordkeeping requirements
  • Relationship building and management
  • Money handling
  • Customer Service-oriented
  • Cash handling
  • Proficient in Microsoft Word, PowerPoint, Access, Excel, Salesforce
  • ● Highly adaptable and quick to learn products, services, and procedures

Timeline

Relationship Banker 1

Regions Bank
01.2024 - Current

Teller

Advance Financial
08.2023 - 01.2024

Support Staff

Centerstone Behavioral Health Center
06.2022 - 02.2023

Wire Transfer Specialist

Foundation Title And Escrow
11.2021 - 05.2022

High School Diploma -

Lavergne High School

Associate of Science - Business Administration

Motlow State Community College

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Talisa Tigg