Jaylnn Williams
Portsmouth,OH
Summary
Dynamic professional with a proven track record at Southern Ohio Medical Center, enhancing customer satisfaction and streamlining database entry. Demonstrates exceptional attention to detail, telephone etiquette, creative thinking, and adaptability. Excellent in high-pressure environments, significantly reducing data entry errors and improving team efficiency without compromising service quality.
Overview
7
7
years of professional experience
Work History
Call Clerk Ambassador
Southern Ohio Medical Center
05.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Waitress
Shawnee State Lodge
07.2021 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Lifeguard
Shawnee State Lodge
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Ice Cream Server
Malt Shoppe
11.2017 - 10.2019
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Offered samples of new ice cream flavors to customers.
Education
High School Diploma -
Portsmouth West High School
West Portsmouth, OH05.2021
Skills
- Telephone Etiquette
- Customer Satisfaction
- Database entry
- Attention to Detail
- Flexible and Adaptable
- Professional and mature
- Creative Thinking
Additional Information
Every year I volunteer as a 4-H advisor for the season. As a 4-H advisor, I am someone who encourages students to engage in group work and to solve problems as a team along with showing them
Timeline
Call Clerk Ambassador
Southern Ohio Medical Center
05.2023 - Current
Lifeguard
Shawnee State Lodge
05.2022 - 08.2022
Waitress
Shawnee State Lodge
07.2021 - 11.2022
Ice Cream Server
Malt Shoppe
11.2017 - 10.2019
High School Diploma -
Portsmouth West High School