TaLisha Smith
Pine Bluff
Summary
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Lowe's
Pine Bluff, AR
12.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and accessibility.
- Operated cash register efficiently, processing transactions and handling cash accurately.
- Collaborated with team members to achieve daily sales goals and promotions.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Provided product knowledge training to new associates for improved customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Member Service Representative
Planet Fitness
Pine Bluff
06.2024 - 08.2024
- Check in gym members, handle member queries, and assist with membership registration.
- Handling gym membership sales, renewals, and cancellations.
- Responded to inquiries about gym facilities, membership, and services.
- Monitor the fitness floor to ensure gym rules and regulations are followed.
- Perform regular maintenance and cleaning of gym equipment.
- Provide basic fitness instructions and advice to members.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Bachelor of Arts - Criminal Justice
University of Arkansas At Pine Bluff
Pine Bluff, Arkansas06-2026
Diploma - undefined
Watson Chapel High School
Pine Bluff, Arkansas05-2024
Skills
- Communication and Interpersonal skills
- Computer skills
- Problem-solving
- Complaint handling
- Membership renewals
- Time management
- Leadership and Relationship building
- Customer service
Certification
- Cardiopulmonary resuscitation (CPR)
- 03/2024
Timeline
Retail Sales Associate
Lowe's
12.2025 - Current
Member Service Representative
Planet Fitness
06.2024 - 08.2024
Diploma - undefined
Watson Chapel High School
Bachelor of Arts - Criminal Justice
University of Arkansas At Pine Bluff