Talisia Reed
Fort Worth
Summary
Detail-oriented Financial Services and Claims Professional with 10+ years in loan funding, claims administration, customer service, compliance, and risk analysis. Expertise in investigating discrepancies, analyzing documentation, ensuring regulatory compliance and manage high-volume workloads while maintaining exceptional accuracy. Committed to resolving complex issues and delivering exceptional service to customers and partners. Targeting a Senior Loan Processor, Funding Specialist, Claims Adjuster, or Claims Examiner role for career advancement.
Overview
10
10
years of professional experience
Work History
Sr Loan Processor
Santander Consumer USA
Dallas
10.2021 - Current
- Process and review 100+ loan verifications daily while maintaining accuracy and compliance standards.
- Fund 10-12 loans daily by evaluating documentation, resolving discrepancies, ensuring compliance with funding requirements.
- Maintain a 100% Quality Assurance score through detailed documentation review and adherence to regulatory and company guidelines.
- Investigated documentation discrepancies, determining resolutions that facilitated timely funding decisions.
- Collaborated with customers, dealers, internal departments to resolve complex funding and documentation issues, enhancing operational flow.
- Mentor new team members on processes, systems, and compliance requirements.
Loan Funder
Capital One
Plano
11.2019 - 10.2021
- Reviewed loan applications and supporting documentation to ensure accuracy and compliance with policies, contributing to risk mitigation.
- Researched and resolved discrepancies through communication with employers, customer, and internal stakeholders.
- Processed loan funding decisions while adhering to risk management and operational guidelines.
- Maintained accurate records and completed funding requirements on time, supporting efficient loan processing.
Customer Service Representative
Ford Motor Credit
Irving
10.2017 - 12.2019
- Resolved customer account concerns by researching issues, problem-solving, and communicating solutions effectively.
- Reviewed documentation and processed account updates, ensuring compliance with standards.
- Assisted customers with payment history inquiries, account modifications, and financial hardship solutions.
- Documented customer interactions accurately, supporting quality assurance and regulatory compliance.
Workers Compensation Claims Adjuster
Liberty Mutual
Irving
01.2016 - 10.2017
- Managed claims from intake through resolution, ensuring compliance with state regulations and company standards to minimize potential liabilities.
- Investigated claims by reviewing documentation, gathered evidence, and assessing claim validity.
- Coordinated with claimants, employers, and medical providers to expedite claim resolution and enhance communication throughout the process.
- Evaluated risk exposure and recommended appropriate claim handling strategies.
- Maintained detailed claim documentation and ensured timely completion of reports and filings to support regulatory compliance and operational efficiency.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX05-2007
Skills
- Loan processing
- Documentation Review
- Regulatory compliance
- Quality assurance
- Risk assessment
- Claims Investigation
- Verifying information
- File Management
- Time management
- Team collaboration
Timeline
Sr Loan Processor
Santander Consumer USA
10.2021 - Current
Loan Funder
Capital One
11.2019 - 10.2021
Customer Service Representative
Ford Motor Credit
10.2017 - 12.2019
Workers Compensation Claims Adjuster
Liberty Mutual
01.2016 - 10.2017
High School Diploma -
Eastern Hills High School