Talissa Torrestorija
Corona,CA
Summary
Proven leader with extensive experience in operations management and team development, notably at UPS. Excelled in enhancing operational efficiency and employee motivation, achieving high customer satisfaction. Skilled in problem-solving and staff evaluation, I foster environments where achievements are recognized and growth is paramount. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
UPS
08.2021 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Customer Service Representative
Uhaul Moving And Storage
04.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lot Attendant
Midhill Golf
04.2020 - 08.2022
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
Education
Psychology - Psychology
Chaffey College
Rancho Cucamonga, CASkills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Team Leadership
- Customer Service
- Operations Management
- Problem-Solving
- Warehouse Operations
- Operational Efficiency
- Employee Motivation
Timeline
Supervisor of Operations
UPS
08.2021 - Current
Customer Service Representative
Uhaul Moving And Storage
04.2020 - 08.2022
Lot Attendant
Midhill Golf
04.2020 - 08.2022
Psychology - Psychology
Chaffey College