Talitha Jones
Loxahatchee
Summary
Customer Service Professional with 10+ years of experience resolving inquiries via phone, email, and chat. Skilled in conflict resolution, CRM systems (Salesforce, Zendesk), and thriving in fast-paced remote environments. Proven ability to maintain high customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Vitex Home Automation (Remote)
02.2019 - 01.2025
- Resolved 50+ customer inquiries daily, achieving 95%+ satisfaction.
- Delivered technical support and troubleshooting guidance.
- Built strong customer relationships through empathy and clear communication.
- Assisted call-in customers with questions and orders.
Customer Service Representative
AutoZone
01.2018 - 08.2022
- Handled escalated complaints, improving retention.
- Exceeded sales/service targets and provided product guidance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Manager
Pizza Hut
07.2015 - 08.2017
- Supervised and trained 10+ employees.
- Resolved escalated customer concerns efficiently.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Walmart
10.2008 - 05.2015
- Managed 100+ daily interactions, resolving disputes professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Adult Education Center
West Palm Beach, FL05-2010
Skills
- Customer Support: Phone, Email, Chat
- Conflict Resolution & Escalation Management
- CRM Platforms: Salesforce, Zendesk
- Remote Collaboration Tools: Teams, Zoom, Slack
- Data Entry & Accuracy (65 WPM)
- High-Volume Call Handling & Reporting
Timeline
Customer Care Representative
Vitex Home Automation (Remote)
02.2019 - 01.2025
Customer Service Representative
AutoZone
01.2018 - 08.2022
Shift Manager
Pizza Hut
07.2015 - 08.2017
Customer Service Representative
Walmart
10.2008 - 05.2015
High School Diploma -
Adult Education Center
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