Talitha Jones
Loxahatchee
Summary
Customer Service Professional with 10+ years of experience resolving inquiries via phone, email, and chat. Skilled in conflict resolution, CRM systems (Salesforce, Zendesk), and thriving in fast-paced remote environments. Proven ability to maintain high customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Vitex Home Automation (Remote)
Delray Beach, FL
02.2019 - 01.2025
- Resolved 50+ customer inquiries daily, achieving 95%+ satisfaction.
- Delivered technical support and troubleshooting guidance.
- Built strong customer relationships through empathy and clear communication.
- Assisted call-in customers with questions and orders.
Customer Service Representative
AutoZone
West Palm Beach, FL
01.2018 - 08.2022
- Handled escalated complaints, improving retention.
- Exceeded sales/service targets and provided product guidance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Manager
Pizza Hut
Palm Beach Gardens, FL
07.2015 - 08.2017
- Supervised and trained 10+ employees.
- Resolved escalated customer concerns efficiently.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Walmart
Lake Park, FL
10.2008 - 05.2015
- Managed 100+ daily interactions, resolving disputes professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Adult Education Center
West Palm Beach, FL05-2010
Skills
- Customer Support: Phone, Email, Chat
- Conflict Resolution & Escalation Management
- CRM Platforms: Salesforce, Zendesk
- Remote Collaboration Tools: Teams, Zoom, Slack
- Data Entry & Accuracy (65 WPM)
- High-Volume Call Handling & Reporting
Timeline
Customer Care Representative
Vitex Home Automation (Remote)
02.2019 - 01.2025
Customer Service Representative
AutoZone
01.2018 - 08.2022
Shift Manager
Pizza Hut
07.2015 - 08.2017
Customer Service Representative
Walmart
10.2008 - 05.2015
High School Diploma -
Adult Education Center