Taliyah Mccray
Sherwood,AR
Summary
Polite and professional Customer service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Alorica
2021.02 - 2024.01
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service Representative
Walmart
2019.05 - 2021.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Parkview Magnet High School
Little Rock, AR05.2019
Skills
- Complaint resolution
- Customer Service
- Payment Processing
- Documentation And Reporting
- Excel
- Word
- Knowledgebase software
- High-volume call centers
- Appointment Scheduling
Timeline
Call Center Representative
Alorica
2021.02 - 2024.01
Customer Service Representative
Walmart
2019.05 - 2021.01
High School Diploma -
Parkview Magnet High School
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