Taliyah West
Indianapolis,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
WebMD
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Initial Billing Specialist
Rehab Medical
05.2023 - 05.2024
- Ensured compliance with industry regulations and updated billing rules.
- Processed and verified invoices for accuracy, reducing payment errors by 30%.
- Coordinated with multiple departments to verify and correct billing information.
- Resolved billing discrepancies, contributing to accurate financial records.
Patient Coordinator
Aspen Dental
01.2021 - 05.2023
- Managed over 100 customer inquiries daily through phone, email, and chat.
- Achieved a 95% customer success rate by effectively addressing and escalating issues.
- Maintained detailed records using CRM software.
- Improved customer satisfaction by 83% through targeted service strategies.
Front Desk Sales Associate
CBD American Shaman LLC
02.2019 - 01.2021
- Supervised operations at two locations, optimizing workflow and efficiency.
- Handled high call volumes with a response time of under 30 seconds.
- Managed package deliveries and mail correspondence with 98% accuracy.
- Increased monthly sales by 20% through effective product showcasing.
Team Lead
Chick-Fil-A
09.2016 - 02.2019
- Enhanced team performance through coaching, feedback, and skill development.
- Promoted a positive work environment and recognized employee achievements.
- Collaborated with department leads to streamline workflows and achieve business goals.
Education
High School Diploma -
North Central High School
05-2017
Skills
- Accurate Payment Posting
- Claims Review and Resolution
- EMR Systems
- Insurance Verification
- Customer Service
- Data Entry Proficiency
- Front Desk Operations
- Administrative Support
- Appointment Scheduling
- HIPAA Compliance
- De-escalation techniques
- Prioritization
- Proofreading
- ZenDesk
Timeline
Customer Service Representative
WebMD
09.2024 - Current
Initial Billing Specialist
Rehab Medical
05.2023 - 05.2024
Patient Coordinator
Aspen Dental
01.2021 - 05.2023
Front Desk Sales Associate
CBD American Shaman LLC
02.2019 - 01.2021
Team Lead
Chick-Fil-A
09.2016 - 02.2019
High School Diploma -
North Central High School
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