Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tallicia Hill

Main Street Hopewell Po Box Hanover

Summary

Dynamic customer service professional with a proven track record at Coral Cliff, excelling in high-stress environments. Skilled in active listening and critical thinking, I consistently resolved escalated issues, enhancing customer satisfaction. Adept at data entry and relationship building, I contributed to team success by exceeding performance targets and ensuring client loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Coral Cliff
02.2025 - Current
  • Managed high-stress situations effectively, helping Customers
  • Ensured overall cleanliness of the work area.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, helping
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

House Representative

Jamaicaskyviewhouse@gmail.com
10.2021 - Current

This is a as needed position. Clean and disinfect apple but back after guest check out.


Organize the calendar when Guess check in and out.


Report to the owner of anything that needs attention.


Ensure the Guest Have everything to have The perfect vacation.

Telecommunications Sales Representative

Teleperformance
08.2024 - 10.2024
  • Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.
  • Exceeded monthly sales quotas consistently, contributing significantly towards overall team performance targets.
  • Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
  • Expanded customer base through effective networking and relationship building with potential clients.

Sales Associate

876 Shein Fashion
02.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Education

Na - Cosmetologist

Adore Technical Training Institute
42 Market Street St James Montego Bay

NA - General Studies

Harrison Memorial High
St James Montego Bay
2023

Na - General Studies

Merlene Ottey High
St James Montego Bay
2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Coral Cliff
02.2025 - Current

Telecommunications Sales Representative

Teleperformance
08.2024 - 10.2024

Sales Associate

876 Shein Fashion
02.2024 - 08.2024

House Representative

Jamaicaskyviewhouse@gmail.com
10.2021 - Current

Na - Cosmetologist

Adore Technical Training Institute

NA - General Studies

Harrison Memorial High

Na - General Studies

Merlene Ottey High
Tallicia Hill