Talmela Hodges
Camden,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Jefferson Health NJ
05.2023 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
Unit Secretary
Virtua Hospital
01.2024 - Current
- Managed incoming calls and directed to appropriate department.
- Optimized delivery of patient care services by maintaining cleanliness and organization in the work area.
- Facilitated seamless communication by addressing questions and routing calls efficiently.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced communication within the PCU team by maintaining up-to-date patient charts and records.
- Assisted with smooth admissions and discharges by coordinating necessary paperwork, room assignments, and transportation arrangements.
Caregiver
In Home Supportive Services
04.2017 - 12.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Customer Service Representative
Charter Communnications
06.2018 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Certificate of completion - Cosmetology
San Diego City College
San Diego, CA02.2010
Skills
- Good listening skills
- Verbal and written communication skills
- Professional telephone demeanor
- Computer proficient
- Quick learner
- Medical terminology
- Multi-line phone operations
- Teamwork and Collaboration
Timeline
Unit Secretary
Virtua Hospital
01.2024 - Current
Unit Secretary
Jefferson Health NJ
05.2023 - Current
Customer Service Representative
Charter Communnications
06.2018 - 12.2021
Caregiver
In Home Supportive Services
04.2017 - 12.2022
Certificate of completion - Cosmetology
San Diego City College
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