Helen Dalrymple
E Liverpool
Summary
I am a great people person and feel that I would make an awesome asset to your company. I would welcome the chance to interview and see what I can bring to the table to grow and improve your facility.
Overview
39
39
years of professional experience
Work History
Unit Secretary
East Liverpool City Hospital
09.2020 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
Social Service Designee
Continuing Health Care
03.2016 - 09.2020
- Greeting new admissions. Completed new admission assessments. Prepared residents for discharge. Completed their plan of care. Completed level of care for change of payment. Completed PASRR for payment. Answered all incoming calls. Completed STNA schedules.
Ward Clerk
East Liverpool City Hospital
02.2013 - 03.2016
- Verified Doctors orders. Entered patient data once admitted the floor. Ordered lab work. Answered phones. Called admissions to the floor from Emergency Department. Prepared paperwork for transfer or discharge.
Business Office Manager
Nentwick Convalescent Home
09.1986 - 09.2015
- Data entry for all Medicare and Medicaid billing. Submit all billing electronically. Completed PASRR'S and Level of Cares for payment. Helped with admission. Handled resident funds.
Education
High School Diploma - General studies
East Liverpool High School
E Liverpool, OH05.1983
Skills
- Good with computers
- Proper phone skills
- Excellent people skills
- Up beat ans positive
Timeline
Unit Secretary
East Liverpool City Hospital
09.2020 - Current
Social Service Designee
Continuing Health Care
03.2016 - 09.2020
Ward Clerk
East Liverpool City Hospital
02.2013 - 03.2016
Business Office Manager
Nentwick Convalescent Home
09.1986 - 09.2015
High School Diploma - General studies
East Liverpool High School
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