Talonia Lewis
Chicago,IL
Summary
Accomplished Customer Service Representative with a proven track record at NAN MCKAY and Consumer Portfolio Services, Inc., enhancing customer satisfaction through expert resolution of complaints and inquiries. Skilled in Microsoft Office and relationship building, adept at transforming challenging situations into positive outcomes. Demonstrates exceptional problem-solving and communication abilities, contributing to significant client relations improvements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
NAN MCKAY
Chicago, IL
05.2022 - Current
- Company Overview: Inbound call center
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answer incoming calls and emails, providing frontline customer support
ENCODER
DHL
10.2021 - 02.2022
- Company Overview: Seasonal job
- Scan mail/packages inbound/outbound
- Seasonal job
Customer Service Representative
Consumer Portfolio Services, Inc.
Chicago, IL
06.2017 - 03.2020
- Inbound and outbound calls
- Repossession
- Credit card transactions
- Loan extensions
- Computer skills
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High school -
ORR HIGH SCHOOL
Skills
- Proficient in Microsoft Office
- Account updating
- Data entry
- Verbal and written communication
- Relationship building
- Client relations
- Microsoft PowerPoint
- Paperwork processing
- Payment processing
- Problem-solving
Highlightedskills
- Active listening by listening to the customers concerns and developing an effective resolution.
- Proficient in Microsoft office.
- Worked in a face-paced environment while maintaining my professional composure.
- Work well without supervision
Timeline
Customer Service Representative
NAN MCKAY
05.2022 - Current
ENCODER
DHL
10.2021 - 02.2022
Customer Service Representative
Consumer Portfolio Services, Inc.
06.2017 - 03.2020
High school -
ORR HIGH SCHOOL
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