Taltianna Filius
Valdosta,GA
Summary
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
ResCare
Valdosta
09.2024 - Current
- Assisted individuals in development of social skills to become integrated in community.
- Monitored health and well-being of clients and reported significant health changes.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Customer Service Cashier
Family Dollar
Valdosta
10.2023 - 05.2024
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Checked personal identifications during alcohol and tobacco sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and responded to informational requests.
- Resolved customer complaints in a professional manner.
Team Member
Wendy’s
Valdosta, Georgia
04.2022 - 11.2023
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Worked hard to learn required tasks quickly to maximize performance.
- Trained new team members using approved training materials and information.
- Assisted customers with product selection and ordering process.
- Resolved customer issues promptly in a professional manner.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained positive working relationship with fellow staff and management.
- Provided customer service support to ensure satisfaction.
Education
High School Diploma -
James Madison High School
Atlanta, GASkills
- Client documentation
- Charting and documentation
- Patient assessments
- HIPAA compliance
- Medical records management
- Case documentation
- Conflict resolution
- Client support
- Time management
- Refund management
- Problem resolution
- Quality control
- Multi-task management
- Store maintenance
- Inbound and outbound calling
- Money handling
Timeline
Direct Support Professional
ResCare
09.2024 - Current
Customer Service Cashier
Family Dollar
10.2023 - 05.2024
Team Member
Wendy’s
04.2022 - 11.2023
High School Diploma -
James Madison High School