Talya Alanez
Pompano Beach
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Director of Operations
Square Kilometer Capital, LLC
West Palm Beach
08.2025 - Current
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Managed daily operations of collections team, ensuring timely account follow-up to enhance client satisfaction.
- Led weekly meetings to address performance, tackle challenges, and set goals with staff, fostering a collaborative team environment.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and maintained client relationships, driving business growth and increasing account retention.
- Assisted attorneys in trial preparation by compiling evidence and exhibits.
Server/ Waitress
Tacocraft Taqueria & Tequila Bar
Coral Springs
03.2025 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction and loyalty.
- Provided exceptional service to high volume of daily customers.
- Took accurate food and drink orders from customers at tables and bar.
- Greeted customers and recommended specials to boost sales and enrich dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Managed cash register transactions and processed payments quickly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Sales Manager
Sheehan Cadillac
Pompano Beach
04.2024 - 08.2025
- Managed client relationships to drive customer satisfaction and retention.
- Established and nurtured relationships with key clients to sustain and grow customer base.
- Led team meetings to align sales strategies and objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed training programs for new sales representatives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Implemented sales forecasting methods to optimize inventory management processes.
- Provided technical support for customers, answering questions about product features and capabilities.
EXECUTIVE DIRECTOR OF OPERATIONS
Square Kilometer Capital
West Palm Beach
10.2022 - 04.2024
- Led teams to success by leveraging operations oversight and leadership training, enhancing performance through data-driven strategies to achieve operational targets.
- Developed and implemented operational strategies to enhance efficiency.
- Oversaw daily operations, ensuring alignment with organizational goals to maintain strategic focus.
- Managed cross-functional teams to improve collaboration and communication.
- Facilitated training programs for staff, promoting skill development to strengthen team capabilities.
- Provided guidance on long-term planning initiatives related to strategic growth opportunities.
Automotive Finance Manager
Arrigo Sawgrass CDJR
Tamarac
03.2020 - 10.2022
- Oversaw automotive finance operations, ensuring compliance with industry regulations and minimizing risk.
- Negotiated terms with lenders to secure favorable financing options for customers.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Evaluated customer credit applications and assessed financial risk levels.
- Advised customers on the benefits and drawbacks of different types of automotive loans.
- Partnered with sales teams to streamline finance processes, enhancing customer experience and reducing turnaround time.
- Formulated strategies to boost auto finance sales volume while safeguarding profit margins.
Server/ Waitress
Longhorn Steakhouse
Hollywood
09.2019 - 03.2020
- Provided exceptional customer service in a high-volume dining environment.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Implemented customer feedback to enhance service quality and refine menu offerings.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new staff on menu offerings and service procedures, ensuring consistent service standards.
- Maintained cleanliness and organization of dining area and service stations.
DEAL COORDINATOR/ SALES ASSISTANT
Vera Cadillac
Pembroke Pines
03.2017 - 09.2019
- Coordinated daily operations for customer service and sales departments to support seamless service delivery.
- Maintained accurate records of vehicle sales, service appointments, and customer interactions to ensure data integrity.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between management and staff to enhance workflow efficiency.
- Assisted in budgeting and forecasting to support financial planning efforts.
- Developed training materials and conducted orientation sessions to onboard new employees effectively.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Education
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION - FINANCE CANDIDATE
Florida International University
MiamiSkills
- Operational strategy
- Performance management
- Customer relationship management
- Team leadership
- Budget management
- Supervision and training
- Operational efficiency
- Stakeholder engagement
Timeline
Director of Operations
Square Kilometer Capital, LLC
08.2025 - Current
Server/ Waitress
Tacocraft Taqueria & Tequila Bar
03.2025 - 08.2025
Sales Manager
Sheehan Cadillac
04.2024 - 08.2025
EXECUTIVE DIRECTOR OF OPERATIONS
Square Kilometer Capital
10.2022 - 04.2024
Automotive Finance Manager
Arrigo Sawgrass CDJR
03.2020 - 10.2022
Server/ Waitress
Longhorn Steakhouse
09.2019 - 03.2020
DEAL COORDINATOR/ SALES ASSISTANT
Vera Cadillac
03.2017 - 09.2019
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION - FINANCE CANDIDATE
Florida International University