Summary
Overview
Work History
Education
Skills
I love to learn and like a challenge need a job i can grow in
Timeline
Generic
TALYA RICHARDS

TALYA RICHARDS

Columbia,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

CSR

Jandbmedical
10.2021 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided primary customer support to internal and external customers.

Sales Associate and Cashier

Mattress Man
09.2018 - 09.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Home Health Care Aide

Agape Home Health
02.2012 - 04.2016
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Education

High School Diploma -

Morris High School
1110 Boston Rd, Bronx. NY 10456
06.2000

Skills

  • Credit Card Payment Processing
  • Report Preparation
  • Microsoft PowerPoint
  • Conflict Resolution
  • Refund Processing
  • Order Processing
  • Report Transcription

I love to learn and like a challenge need a job i can grow in

love to be challenge expand my learning ability and gives me room to grow in areas to proceed successfully in any job

Timeline

CSR

Jandbmedical
10.2021 - 01.2023

Sales Associate and Cashier

Mattress Man
09.2018 - 09.2021

Home Health Care Aide

Agape Home Health
02.2012 - 04.2016

High School Diploma -

Morris High School

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TALYA RICHARDS