Summary
Overview
Work History
Education
Skills
Timeline
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Talya Summers

Paradise,UT

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am punctual and bring a fun attitude to the office. I love working with new people and tackling new things.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Fox Pest Control
06.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and de-escalated major issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Hostess

Buffalo Wild Wings
09.2021 - 06.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Ice Cream Server

Wellsville Cone
05.2021 - 09.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Education

High School Diploma -

Mountain Crest High School
Hyrum, UT
05.2024

Skills

  • Customer Account Management
  • Warehousing Functions
  • Product Organization
  • Typing Proficiency
  • Customer Service and Assistance
  • Strong Telephone Etiquette

Timeline

Customer Service Representative

Fox Pest Control
06.2022 - Current

Hostess

Buffalo Wild Wings
09.2021 - 06.2022

Ice Cream Server

Wellsville Cone
05.2021 - 09.2021

High School Diploma -

Mountain Crest High School
Talya Summers