Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Talyah Cross
Richmond,VA
Work Preference
Summary
Dynamic and results-oriented professional with leadership qualities and a data-driven approach, honed at Amazon. Proven track record in enhancing customer satisfaction and team productivity through complex problem-solving and effective collaboration. With eight months of experience as a ship dock associate, four months as a PG and an upcoming learning ambassador known for effectively tracking Critical pull times, to ensure of their timely departures limiting the usage of ad-hoc's. Willing to spread valuable knowledge to team members. While being adept at managing multiple responsibilities and maintaining attention to detail.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate
Amazon
11.2024 - Current
- Supported daily operations by organizing and managing project documentation.
- Assisted in data analysis to identify trends and inform decision-making processes.
- Collaborated with team members on project tasks, enhancing workflow efficiency.
- Conducted research to provide insights for strategic planning initiatives.
- Adapted quickly to new tools and software, contributing to team productivity improvements.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Effectively find missing containers
- Developed strong rapport with coworkers and created positive impression of standard work flow.
- "Chasing diverts throughout departments to increase customer satisfaction and decrease BPS attrition.
- Analyzed warehouse data to identify trends and anticipate customer needs.
- Ensuring no packages are left behind by analyzing "SSP" site for upcoming cpts.
- Contributed ideas to the GEMBA board, and presented alongside Leadership to present work flow issues and brain storm ways to fix them.
- Actively merging containers on trailers to guarantee they take on maximum capacity.
- Advocating for associates to increase learning opportunities.
- Helped facilitate training sessions for new employees, sharing knowledgeable practices for ensuring a smooth on boarding process.
- Improved reporting accuracy, by implementing new data to reports.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of BPS data, provide data for lq360 audits while maintaining leadership standards to provide the best possible work data and experience for everyone.
- Assisted in loading and shipments, ensuring timely departures of freight.
- Conducted quality checks on outbound products to maintain high standards.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks, broken carts, and sharing workload during peak hours.
- Managed time effectively while handling multiple responsibilities simultaneously in a fast-paced warehouse setting without sacrificing attention to detail or quality standards expected from management team members throughout career history as an Outbound Warehouse Associate.
- Ensured timely deliveries by working closely with ship clerk to prioritize urgent orders.
- Completed comprehensive training on proper equipment usage, including pallet jacks, and epjs ensuring safe operation at all times, and spreading the information to others.
- Played key role in integration of new software that improved tracking and reporting capabilities. "FC Merge site"
Education
No Degree - Home Care Health Professional
Smart Horizons Online High School
Richmond, VA06-2027
Skills
- Leadership qualities
- Adaptive worker with flexibility
- Data Driven
- Collaborative team development
- Customer service
- Complex Problem-solving
- Time management
- Decision-making
- Attention to detail
- Computer skills
- Courteous and professional
- Certified in EPJ and Voyager
- Interpersonal Skills
Accomplishments
Actively working to achieve an BPS attrition of under 30% for every shift i attend.
Have worked with managers and process assistants to identify associate barriers, SWIP, and present them to senior ops with accurate solutions; Gemba board.
Certification
EPJ certified
Timeline
Associate
Amazon
11.2024 - Current
No Degree - Home Care Health Professional
Smart Horizons Online High School
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