Talyn Souza
Fullerton,CA
Summary
Dynamic customer service professional with a proven track record at Sales and Service Inc., excelling in active listening and critical thinking. Recognized for resolving customer complaints with empathy, enhancing loyalty and repeat business. Skilled in data entry and maintaining high standards of service, even in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sales and Service Inc.
10.2023 - 10.2025
- Provided exceptional customer support through phone, email, and chat channels.
- Resolved customer inquiries and concerns with efficiency and professionalism.
- Contributed to team goals by consistently meeting response time targets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
Olive Pit
08.2018 - 04.2024
- Learned cocktail preparation techniques and drink recipes to enhance customer experience.
- Assisted in maintaining cleanliness and organization of bar area for efficient service.
- Engaged with customers to provide exceptional service and
- Supported inventory management by tracking stock levels and assisting with replenishment.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Sales and Service Inc.
10.2023 - 10.2025
Bartender
Olive Pit
08.2018 - 04.2024
High School Diploma -
Garden Grove High School