Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamaika Clark

Marietta ,Georgia

Summary

Results-oriented customer service/dispatch team leader with 10+ years of demonstrated expertise in directing service operations and customer service initiatives to achieve corporate goals. In-depth customer service experience in client- focused positions the determination to delivery world-class customer service. Problem-solver with diverse experience in team leadership, including a great record of resolving customer service escalations.

Overview

6
6
years of professional experience

Work History

Delivery Supervisor

PepsiCo
07.2024 - Current
  • Coach, lead and develop drivers to support the sales organization and improve daily productivity.
  • Demonstrates results in improving business performance through leadership
  • Works proactively with sales representatives and warehouse operations to understand the needs of the customers and sales force
  • Enhanced customer satisfaction with timely communication and proactive issue resolution.

Dispatch Team Lead

WM
08.2020 - 06.2023
  • Oversees daily activities of dispatch department, ensuring productivity and quality goals are met.
  • Coordinates resolution of service orders and customer service issues.
  • Compiles and analyzes maintenance reports.
  • Coordinates container tracking, container placement, and driver safety.
  • Increased efficiency goal metric by 2%
  • Gained strong leadership skills by managing projects from start to finish.

Router

WM
04.2018 - 08.2020
  • Works with sites and service department to optimize routes based on needs of customers.
  • Assigns routes and service tickets to appropriate drivers daily and next day; manages and determines route actions and assuring route completion.
  • Troubleshoots and resolves potential delivery and pick-up problems before resulted in service issues.
  • Increased Customer Vital Score by 5%.

Education

Diploma - General Studies

Eisenhower High School
Decatur, IL
05.2007

Skills

  • AS400
  • Outlook
  • Salesforce
  • Opus
  • Share Point
  • Problem Solver
  • ERL
  • Zone Management
  • Analytical
  • Task Focused
  • Solution Based
  • Detail Oriented
  • Customer First Mentality
  • Routing Analyst

Timeline

Delivery Supervisor

PepsiCo
07.2024 - Current

Dispatch Team Lead

WM
08.2020 - 06.2023

Router

WM
04.2018 - 08.2020

Diploma - General Studies

Eisenhower High School

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Tamaika Clark