Tamar Pena
Loganville,GA
Summary
Dynamic Customer Service Representative with proven expertise at Heavenly Hair Bundles LLC, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data analysis and proficient in Microsoft Excel, I consistently identify trends to improve service quality and drive repeat business.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Heavenly Hair Bundles Llc.
02.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Master Cosmetologist
Empire Beauty School
Lawrenceville, GA09-2020
Associate of Science - Massage Therapy And Skin Care Specialist
Florida College of Natural Health
Miami, FL06-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Master cosmetologist - 2020-2025
Languages
English
Full Professional
Spanish
Limited Working
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft 11
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Career advancementWork from home optionWork-life balanceFlexible work hoursPaid time offHealthcare benefitsPaid sick leave401k match4-day work weekInterests
Seeking long term and growth within your company
Timeline
Customer Service Representative
Heavenly Hair Bundles Llc.
02.2016 - Current
No Degree - Master Cosmetologist
Empire Beauty School
Associate of Science - Massage Therapy And Skin Care Specialist
Florida College of Natural Health
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