Tamar Watkins
Jacksonville,NC
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Fat Jaws Soul Food
01.2023 - 10.2023
- Supervising the serving staff to ensure that they provide high-quality service to customers
- Helping hosts manage reservations and respond to customer inquiries, either in person or on the phone
- Training hosts, servers and other restaurant staff on restaurant processes and on how to greet customers and provide excellent customer service
- Greeting customers as they enter the restaurant and providing them with assistance if the serving staff are busy
- Assisting in managing inventory and cash registers.
Hostess/Cashier
Fat Jaws Soul Food
06.2021 - 01.2023
- Greeting and welcoming customers as they enter the restaurant
- Taking orders at the counter, packing food items, and making beverages
- Operating the cash register, scanner, or computer system, and processing payments
- Giving change and receipts to customers
- Answering inquiries, offering advice or recommendations, and resolving customer issues.
Education
Bachelor of Arts - Psychology/ Biology
University of Arkansas
Bachelor - Liberal Arts And Sciences
North Carolina A&T State University
05.2026
Skills
- Training and Mentoring
- Cash Handling
- Inventory Control
- Inter-Department Collaboration
- Customer Engagement
Certification
Certified Medical Assistant, Certificate # Provided Upon Request, 05/13/22, 05/13/24, Valid as of 10/17/23
Timeline
Assistant Customer Service Manager
Fat Jaws Soul Food
01.2023 - 10.2023
Hostess/Cashier
Fat Jaws Soul Food
06.2021 - 01.2023
Bachelor of Arts - Psychology/ Biology
University of Arkansas
Bachelor - Liberal Arts And Sciences
North Carolina A&T State University
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