Tamara Allen
Loan assistant
Zephyr,TX
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Citizens National Bank
Brownwood, Texas
04.2011 - Current
- Processed consumer, commercial and real estate loans from application to closing.
- Managed daily office tasks and ensured efficient workflow.
- Customer service and payment processing
- Coordinated weekly board meeting
- Prepare meeting minutes
Customer Service Representative
Texas Bank
07.2007 - 04.2011
- Processed insufficient items, ACH’s and returns.
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Assistant
RAM Aircraft
Waco, Texas
03.2004 - 05.2007
- Assisted with daily office tasks to support efficient operations.
- Maintained organized filing system for important documents and records.
- Prepared and processed incoming and outgoing mail for timely deliveries.
Education
High School Diploma -
Roswell High
Roswell, NM05-1983
Skills
- Loan processing
- Document preparation
- Meeting coordination
- Payment processing
- Customer relationship management
- Attention to detail
- Effective communication
- Time management
- Business correspondence writing
- File processing
- Verbal and written communication
- Office equipment operation
- Credit applications
- Multitasking Abilities
- Lending software systems
- Loan application preparation
Timeline
Administrative Assistant
Citizens National Bank
04.2011 - Current
Customer Service Representative
Texas Bank
07.2007 - 04.2011
Office Assistant
RAM Aircraft
03.2004 - 05.2007
High School Diploma -
Roswell High