Tamara Ambroise
Shelby Township,MI
Summary
Empathetic and compassionate professional with a natural ability to connect with people and foster supportive relationships. Deep understanding of social services and treatment plans, equipped with skills in active listening and problem-solving. Unwavering commitment to making a positive impact on individuals and communities by providing essential support and guidance.
Overview
17
17
years of professional experience
Work History
Patient Account Rep
McLaren
06.2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts
- Successfully resolved patient billing inquiries and concerns, improving patient satisfaction.
- Accurately processed insurance claims and payments, ensuring timely reimbursement.
- Provided exceptional customer service to patients and their families in a compassionate and empathetic manner.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Production Line
Antolin
11.2021 - 02.2022
- Line Produced100% of quality goals
- Speed and accuracy in the assembly of headliners
- Consistently complied with safety policies
- Assisted with production in various departments
CSR
Bristol West Insurance
05.2008 - 06.2009
- Provided quotes to customers
- Interpreted auto insurance policy for insurance agents and insured
- Pulled motor vehicle records and applied chargeable violations
- Processed insurance renewals
- Processed claims and follow ups
Education
Bachelor of Science - Social Work
Wayne State University
Detroit, MI05-2023
A.A. Associate of Arts - undefined
Macomb Community College
01.2018
Skills
- Active listening skills
- Verbal and written communication
- Organizational skills
- Documentation and recordkeeping
- Correspondence writing
- Relationship building
- Critical thinking
- Self-care techniques
- Mental health awareness
Timeline
Production Line
Antolin
11.2021 - 02.2022
Patient Account Rep
McLaren
06.2021 - Current
CSR
Bristol West Insurance
05.2008 - 06.2009
A.A. Associate of Arts - undefined
Macomb Community College
Bachelor of Science - Social Work
Wayne State University
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