Tamara Atkinson
Wichita Falls,TX
Summary
Operations and customer service professional with proven track record in optimizing processes, driving efficiency and elevating customer/client experiences. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation.
Overview
14
14
years of professional experience
Work History
Operations Manager
Cocodries Bayou Kitchen
North Richland Hills, TX
06.2025 - Current
- Directed daily operations for a high-volume Cajun restaurant during launch and rapid growth phases.
- Oversaw front-of-house and back-of-house operations, enhancing guest experience and operational efficiency.
- Developed and implemented operational systems, service standards, and workflow procedures for newly opened restaurant.
- Increased operational efficiency by streamlining service procedures and improving staff accountability.
- Implemented inventory tracking and ordering systems to reduce waste and control supply expenses.
- Monitored KPIs, driving insights on sales performance, labor percentages, ticket times, and guest satisfaction metrics.
- Collaborated with ownership and executive leadership on budgeting, strategic planning, and business development initiatives.
Assistant Manager
On Deck Concepts-BoomerJacks
TX
03.2025 - 07.2025
- Oversaw daily operations to ensure smooth functioning of restaurant and bar.
- Enhanced customer service by training staff, supervising operations, and addressing issues.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Monitored restaurant sales via AvT progress and adjusted schedules, budgets, and resources to optimize revenue.
- Collaborate with senior leadership to develop and implement long-term strategies that align with company goals and objectives.
- Evaluated market trends and competitor activity to provide actionable recommendations for business improvement.
General Manager-Talent Buyer
The Pour Shack
Keller, TX
09.2023 - 02.2025
- Researched and booked local and national music acts to elevate event offerings.
- Strategized plans to increase bar/food revenue through innovative promotional concepts, booking live music, specialty drinks and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Enhanced customer service rankings by efficiently resolving issues and improving response times.
- Maintained well-stocked and organized inventory to ensure seamless operations.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
General Manager-Corporate Beverage Director
Knockout Sports Bar
Fort Worth, TX
10.2021 - 09.2023
- Increased food and beverage revenue through promotional campaigns, live entertainment, specialty drink programs, and customer engagement initiatives.
- Achieved beverage operational objectives by contributing to strategic plans, preparing action plans, and implementing productivity and quality standards.
- Oversaw daily restaurant and bar operations, including inventory management, staff supervision, scheduling, and customer service.
- Managed scheduling and labor costs for 30+ employees, ensuring optimal operational coverage and cost efficiency.
- Handled financial and administrative responsibilities, including payroll, reporting, invoicing, deposits, and cash reconciliation with a high level of accuracy.
- Collaborated with vendors and leadership teams to enhance operational performance and drive customer satisfaction and business growth.
- Ensured compliance with food safety regulations, sanitation standards, company policies, and local ordinances.
General Manager
Fuel Bar
Fort Worth, TX
01.2016 - 06.2019
- Increased revenue through promotional events, specialty cocktail programs, and customer-focused service initiatives.
- Managed daily bar operations, including inventory control, cash handling, scheduling, and staff supervision in a high-volume environment.
- Streamlined operations through effective multitasking, organization, and process improvements, increasing overall efficiency.
- Trained and supervised staff on service standards, beverage preparation, cash handling, and operational procedures.
- Maintained accurate financial reporting, deposits, and inventory records to ensure operational budget compliance.
- Resolved customer issues promptly and delivered exceptional service, enhancing satisfaction and loyalty.
General Manager
Mountain Hideout
Highland Park, TX
09.2012 - 06.2015
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Enhanced operational success through strategic staffing, comprehensive training, compliance with safety regulations, and timely customer service.
- Oversaw inventory management by ordering optimal stock levels and implementing corrective actions to maximize profitability.
- Fostered customer loyalty and sustained sales growth by providing exceptional service and expert product knowledge.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
Skills
- Operations management
- Workflow management
- Performance improvement
- Client relationship management
- Team leadership
- Staff development
- Growth support
- Proficiency in operations software
- Business software proficiency
- Problem-solving
- Adaptability
- Effective communication
Timeline
Operations Manager
Cocodries Bayou Kitchen
06.2025 - Current
Assistant Manager
On Deck Concepts-BoomerJacks
03.2025 - 07.2025
General Manager-Talent Buyer
The Pour Shack
09.2023 - 02.2025
General Manager-Corporate Beverage Director
Knockout Sports Bar
10.2021 - 09.2023
General Manager
Fuel Bar
01.2016 - 06.2019
General Manager
Mountain Hideout
09.2012 - 06.2015