Tamara Bays

Guided guests in selecting ideal itinerary, ship, and budget within Royal Caribbean fleet.

• Researched destinations to provide accurate and engaging travel information.
• Maintained up-to-date knowledge of room types available on each ship.
• Managed customer reservations through online and phone systems efficiently.
• Assisted customers via phone by providing confirmations, answering questions, and offering general information.
• Coordinated booking changes and cancellations for client convenience.
• Collaborated with team members to ensure seamless reservation processes.
• Provided assistance to customers with special needs or requests to ensure their satisfaction.
• Trained new staff on reservation systems and customer service protocols.
• Always met and exceeded sales targets.

• Managed guest reservations through property management system to optimize occupancy rates.
• Processed reservation modifications and cancellations to improve customer satisfaction.
• Collaborated with front desk staff to ensure seamless experiences for all guests.
• Provided exceptional customer service through phone and email communications.
• Resolved guest complaints as liaison between guests and properties, ensuring positive experiences.
• Compensated guests for service issues, reinforcing commitment to customer satisfaction.
• Processed customer payments for reservations promptly and accurately.

• Promoted from reservation specialist to customer care, then to diamond desk, showcasing strong performance and adaptability in customer service roles.
• Coordinated hotel bookings for Hilton's elite business travelers, maintained accounts, and acted as a liaison between guests and hotels to resolve issues promptly.
• Consistently met or exceeded quotas and deadlines by managing high-volume reservations and account activities.
• Streamlined booking systems to enhance reservation processes and improve occupancy rates.
• Resolved guest inquiries and complaints with professionalism and care.