Tamara Braithwaite
Brooklyn,NY
Summary
Professional Case Coordinator/Manager with a proven track record at New York Presbyterian Brooklyn Methodist Hospital, adept in leadership and organization. Excelled in enhancing patient outcomes through innovative case management and streamlining processes, demonstrating exceptional multitasking and problem-solving skills. Trained and led teams, significantly improving efficiency and patient care quality.
Overview
7
7
years of professional experience
Work History
Case Coordinator / Manager
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY
07.2024 - Current
- Led regular case conferences to review patients progress, identify potential barriers to success, and adjust treatment plans accordingly.
- Collaborate with the Practice Manager, patient outcomes, by developing and implementing.
- Collaborate with the Clinical and Medical Director to determine the appropriate level of care suitable.
- Manage over 60 case loads of high-risk patients.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants, and other treating providers.
- Participated in ongoing professional development opportunities to stay current on best practices in behavioral health case management.
- Conducted assessments to determine individual needs, and developed a personalized care plan to address stated objectives.
- Enhanced patient outcomes by developing and implementing individualized behavioral health treatment plans.
- Streamlined case management processes through diligent organization, improving efficiency within the team environment.
- Connect patients to community resources, increasing support networks, and promoting overall well-being.
- Educated patients about common mental health and substance abuse disorders to facilitate an understanding of treatment options.
Lead Access Service Representative-Promotion
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY
10.2022 - 07.2024
- Manage 22 Access Service Representatives work station/work flow and create schedules.
- Facilitate between patients and multi-specialty departments. (Radiology, Cardiology, and Hematology/Oncology.)
- Performed patient scheduling and registration functions to serve as initial contact point for medical practice visits.
- Manage workqueue / Bill WIP alongside manageable timely corrections for billing.
- Inform patients of financial obligations.
- Train and monitor new employees as per standard operating procedure.
- Manage inventory, ensure stock availability.
- Obtained patient's insurance information and determined eligibility for benefits and specific services.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks including full registration.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Access Service Representative
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn , NY
01.2021 - 10.2022
- Performed patient scheduling and registration functions to serve as initial contact point for medical practice visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Sales Representative
GNC
New York, NY
05.2018 - 01.2021
- Retained excellent client satisfaction ratings through outstanding customer service.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented sales strategies to increase profits.
Education
Bachelor of Science - Health Services Administration
Cuny School of Professional Studies
New York, NY01-2025
Associate of Science - Health Sciences
New York City College of Technology of The City University of New York
Brooklyn, NY12-2020
Skills
- Leadership
- Multitasking
- Organization
- Attention to detail
- Medical terminology
- Conflict resolution
- Problem solving
- Excel
- Microsoft Word
Timeline
Case Coordinator / Manager
New York Presbyterian Brooklyn Methodist Hospital
07.2024 - Current
Lead Access Service Representative-Promotion
New York Presbyterian Brooklyn Methodist Hospital
10.2022 - 07.2024
Access Service Representative
New York Presbyterian Brooklyn Methodist Hospital
01.2021 - 10.2022
Sales Representative
GNC
05.2018 - 01.2021
Bachelor of Science - Health Services Administration
Cuny School of Professional Studies
Associate of Science - Health Sciences
New York City College of Technology of The City University of New York
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