Self-motivated, dependable Residential Counselor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills.
Overview
8
8
years of professional experience
Work History
Resident Counselor
Catholic Charities
Johnstown, NY
03.2022 - Current
Mediated conflict to provide safe and secure environment through policy enforcement.
Maintained communication with staff members and residents to promote supportive environment.
Established consistent relationships with residents to maintain professional boundaries.
Enforced policies and safety standards through building and room rounds.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Dental Assistant
Albany Dental Care
Albany, NY
08.2018 - 03.2021
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Lead Surgical Assistant
Albany Oral-Maxillofacial Surgeons
Albany, NY
05.2016 - 03.2018
Quickly responded to emergency situations during procedures with life-saving aid.
Kept views unobstructed by retracting, sponging and suctioning surgical sites.
Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
Paid close attention to operating procedures for adherence to established surgical techniques.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Dental Assistant
Albany Dental Care
Albany, NY
04.2013 - 04.2016
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Explained treatment procedures and instructed patients on home care guidelines.
Education
High School Diploma -
Galway High School
Galway, NY
06.1987
Skills
Administrative Duties
Unusual Behavior Reporting
Data Entry
Daily Living Skills Instruction
Life Skills Development
Instructional Techniques
Resident Supervision
Healthy Habits Promotion
Supporting Daily Living Needs
Effective Conflict Resolution Skills
Positive Reinforcement Methods
Instructional Techniques
Timeline
Resident Counselor
Catholic Charities
03.2022 - Current
Dental Assistant
Albany Dental Care
08.2018 - 03.2021
Lead Surgical Assistant
Albany Oral-Maxillofacial Surgeons
05.2016 - 03.2018
Dental Assistant
Albany Dental Care
04.2013 - 04.2016
High School Diploma -
Galway High School
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