Tamara Caldwell
Fort Wayne,IN
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Detail-oriented and empathetic customer service professional with extensive experience seeking a work-from-home opportunity to leverage strong communication skills, problem-solving abilities, and a proven track record of ensuring customer satisfaction. Eager to contribute to a dynamic team by providing exceptional support and fostering lasting relationships with clients, while maintaining a high level of productivity and adaptability in a remote environment.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Crowd Sourcing, Amazon Mechanical Turk
Fort Wayne , IN
09.2014 - Current
- Executed variety of micro-tasks, including data entry, transcription, image annotation, and content moderation
- Adhered to Amazon Mechanical Turk terms of service, ensuring ethical completion of tasks and maintaining positive worker reputation
- Adapted to fluctuating task availability, quickly identifying and completing high-value assignments.
- Maintained average task approval rate of 98%+, ensuring consistent quality and adherence to task requirements.
- Collaborated closely with clients to better understand entire project scope
- Reviewed completed reports for proper formatting, grammar, and sentence structure
- Consulted with customers to assess needs and propose optimal solutions
- Generated detailed reports to highlight product performance and usage metrics
Customer Service Associate
Continuum Global Solutions
Fort Wayne , IN
10.2020 - 04.2021
- Processed and tracked customer orders, returns, and exchanges, ensuring timely and accurate resolution
- Demonstrated empathy, active listening, and effective communication skills to understand customer needs and provide personalized solutions
- Handled billing inquiries, processed payments, and set up payment plans in accordance with company policies
- Escalated complex issues to appropriate management levels, ensuring timely and satisfactory resolution for customers.
- Handled 50+ daily inbound calls, emails, and live chat interactions, addressing customer inquiries and resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Shipping and Receiving Clerk
Express Employment Professionals
Fort Wayne, IN
05.2018 - 10.2019
- Conducted regular inventory audits, ensuring accurate stock levels and identifying discrepancies
- Received, inspected, and verified incoming shipments against packing lists, ensuring accuracy and identifying any discrepancies
- Utilized inventory management software to track and update inventory levels, shipping status, and product location.
- Maintained 99% inventory accuracy
- Completed basic mathematical calculations to check weights and dimensions of shipments
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Verified transactions, product orders and shipping dates and entered information into databases and reports
Education
GED -
03.2010
Skills
- Expert in: Customer Service , Documentation Review, Self-,Motivated , Data Entry , Excellent Communication , Flexible and Adaptable, Multitasking Abilities, Coachable, Deadline adherence, 40 WPM, Active listening
- Intermediate in: Microsoft office , HIPPA Compliance, Medical Billing and Coding , Technical Support , Transcription, Medical Terminology, Quickbooks, Digital Marketing,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate - Continuum Global Solutions
10.2020 - 04.2021
Shipping and Receiving Clerk - Express Employment Professionals
05.2018 - 10.2019
Independent Contractor - Crowd Sourcing, Amazon Mechanical Turk
09.2014 - Current
Ivy Tech Community College of Indiana - GED,
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