Tamara Carthern
East Point,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Events Administrative Assistant
Atlanta Airport Marriott Gateway
05.2023 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
Guest Experience Expert
Atlanta Airport Marriott Gateway
07.2010 - 05.2023
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted with luggage handling, valet services and concierge services.
- Facilitated and coordinated transportation services for guests.
- Maintained accurate and up-to-date records of guest information.
- Provided accurate information regarding local attractions, restaurants and activities.
Education
Bachelor of Science - Speech Pathology
Skills
- Administrative Support
- Document Retrieval
- Clerical Support
- Office Administration
- Customer Service
- Customer and Client Relations
- Order Placement
- Document and File Management
- Word Processing
- Report Generation
- Clear Communication
- Documentation and Recordkeeping
- Microsoft Office
Timeline
Events Administrative Assistant - Atlanta Airport Marriott Gateway
05.2023 - Current
Guest Experience Expert - Atlanta Airport Marriott Gateway
07.2010 - 05.2023
Shaw University - Bachelor of Science, Speech Pathology
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