Tamara Cobb
Philadelphia,United States
Summary
Community Health Worker with extensive experience in addressing social and economic determinants of health. Skilled in health education and group facilitation, particularly in diabetes education. Proven track record in program delivery and community outreach, with strong abilities in navigating healthcare systems and advocating for clients. Committed to enhancing health outcomes through data analysis and fostering partnerships.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Community Health Worker
Health Federation of Philadelphia
Philadelphia, Pennsylvania
01.2024 - Current
- Established partnerships with organizations, ensuring effective communication with referring providers.
- Conducted outreach to recruit potential participants for various programs.
- Assessed barriers to participation, focusing on transportation and childcare issues.
- Mentored Lifestyle Coaches at partner organizations to enhance program delivery.
- Delivered “Prevent T2” Program while adhering to CDC-approved curriculum standards.
- Facilitated group discussions to encourage peer engagement and promote lifestyle changes.
- Provided ongoing support to participants between sessions, addressing questions and obstacles.
- Recorded and submitted participant data in compliance with DPRP Standards and HIPAA regulations.
Community Health Worker
Christopher's Hospital for Children
Philadelphia, Pennsylvania
10.2021 - 01.2024
- Guided individuals and families through healthcare systems, connecting them to essential resources.
- Supported patient advocacy by offering community guidance and support.
- Enabled healthier behaviors by setting goals and encouraging lifestyle changes.
- Managed confidential information with discretion, accurately tracking progress in Epic and Qualtrics.
- Coordinated care with healthcare professionals, including physicians, nurses, and social workers.
- Monitored health outcomes and reported findings to stakeholders.
- Ensured client medical needs were met through provider coordination.
- Grant-funded position with the Substance Abuse and Mental Health Service Administration.
Community Health Worker
Temple Health System
Philadelphia, Pennsylvania
11.2020 - 10.2022
- Collaborated with health care providers to enhance patient health outcomes.
- Educated community members on health risks and preventive care strategies.
- Assessed patient health needs and delivered tailored educational services.
- Evaluated Social Determinants of Health to improve access to essential services.
- Fostered partnerships with community organizations to expand support networks.
- Monitored effectiveness of community health initiatives for continuous improvement.
- Coordinated efficient travel arrangements and appointments for patients.
Peer Specialist
Drexel Partnership Comprehensive Care
Philadelphia, Pennsylvania
03.2020 - 11.2021
- Provided peer support services to individuals facing mental health and substance abuse challenges for over four years.
- Coordinated community-based activities to foster belonging and connectedness among clients.
- Assisted in creating and executing individualized support plans tailored to client needs.
- Maintained accurate client records, documenting progress toward established goals.
- Facilitated referrals to community resources and relevant support services.
- Cultivated positive relationships with clients and service providers to enhance collaboration.
- Held grant-funded position through Substance Abuse and Mental Health Services Administration.
Community Health Specialist
Einstein Healthcare Network
Philadelphia, Pennsylvania
04.2019 - 02.2020
- Conducted assessments of community health needs and trends to identify service gaps.
- Supported 25 to 30 patients with complex medical and social needs in navigating healthcare systems.
- Engaged patients in home, community, and healthcare settings to promote wellness.
- Maintained program goals focused on reducing emergency room and hospital visits.
Peer Specialist
Temple University, College of Public Health
Philadelphia, Pennsylvania
02.2018 - 03.2019
- Contributed to federally funded study promoting emotional well-being and contraceptive use among low-income women in Philadelphia.
- Facilitated participant recruitment and data collection for research initiatives.
- Delivered counseling services, assessing individual needs and connecting clients with community resources.
- Provided telehealth education on contraception options utilizing Cognitive Behavioral Therapy principles.
Client Service Professional
Bettinger Company
Philadelphia, Pennsylvania
09.2016 - 02.2018
- Coordinated communication between clients and internal teams to ensure service quality.
- Provided exceptional support to clients by addressing inquiries and resolving issues.
- Managed client accounts, ensuring accurate documentation and timely updates.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Attended workshops and training to maintain well-rounded knowledge of company offerings.
- Developed strong relationships with clients by providing reliable customer service support.
- Provided technical support to customers on a variety of products and services.
- Created detailed documentation about each interaction with a client for future reference.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Handled inbound customer inquiries via phone and email in a timely manner.
Peer Specialist
CATCH, INC
Philadelphia, PA
01.2014 - 06.2016
- Facilitated group sessions to promote peer support and shared experiences.
- Educated clients on wellness strategies and coping mechanisms.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Facilitated group discussions regarding recovery topics such as relapse prevention, self-esteem, coping skills, and symptom management.
- Acted as an advocate for clients by attending meetings with psychiatrists, case managers, and other healthcare professionals.
- Encouraged client engagement in recreational activities that promote physical activity and socialization.
- Provided emotional support to help clients cope with difficult emotions such as depression or anxiety.
- Established trusting relationships with clients through active listening and empathetic responses.
Resource and Referral Specialist
Childcare Information Services
Philadelphia, PA
09.2001 - 06.2007
- Promptly identified customer needs for effective support and issue resolution.
- Organized and prioritized tasks to meet service goals efficiently.
- Delivered detailed face-to-face and phone service, ensuring accuracy.
- Collaborated with team members to meet project objectives and deadlines.
- Partnered with cross-functional teams to drive goal achievement.
- Maintained current knowledge through ongoing education and advanced training.
- Surpassed customer expectations using innovative problem-solving strategies.
Family Support Specialist
Germantown Settlement
Philadelphia, PA
01.1999 - 10.2001
- Conducted thorough family assessments to ascertain needs and resources.
- Coordinated family support services with local community organizations.
- Developed personalized service plans for clients and their families.
- Provided crisis intervention and conflict resolution support as necessary.
- Led workshops focusing on parenting skills and effective resource navigation.
- Monitored family progress, modifying plans based on changing circumstances.
- Advocated for clients within social service systems to secure appropriate assistance.
- Informed parents about child development, discipline strategies, and relevant topics.
Energy Intake Specialist
Ameri Corps-Germantown Settlement
Philadelphia, PA
01.1998 - 12.1998
- Conducted comprehensive client intake interviews to assess needs and gather essential information.
- Coordinated referrals to appropriate services, ensuring clients received necessary support.
- Maintained accurate, confidential client records within database system.
- Collaborated with team members to enhance intake procedures for improved efficiency.
- Scheduled appointments and managed follow-up communications with clients effectively.
- Trained new staff on best practices for client interaction and intake processes.
- Participated in community outreach to promote available services and resources.
- Answered and logged inquiries through phone, fax, and email promptly.
Education
Associates - Human Services
Harcum College
Bryn Mawr, PA02.2017
High School Diploma - Law and Government
Germantown High School
Philadelphia, PA06.1993
Skills
- Microsoft Office proficiency
- Interpersonal skills
- Innovative problem solving
- Inclusive project management
- Redcap and Qualtrics expertise
- EPIC system knowledge
- Oral and written communication
- Resource navigation
- Mental health support
- Group facilitation
- Data collection and analysis
- Child development expertise
- Care coordination strategies
- Program delivery management
- HIPAA compliance knowledge
- Community outreach initiatives
- Team collaboration skills
- Healthcare navigation expertise
- Maternal health advocacy
- Social justice advocacy
- Community resource management
- Encounter documentation skills
- Health promotion strategies
- Care plan development skills
- Training and facilitation
Certification
- Certified Community Health Worker, 10/2020
- Certified Doula, 10/2025
- Certified Diabetes Lifestyle Coach, 02/2024
- Perinatal Community Health Worker, Maternal Care Coalition, 06/2023
- Community Health Worker, Temple University, Center for Social Policy & Community Development, 07/2016
- Forensic Peer Specialist, Philadelphia Department of Behavioral Health and Intellectual Disabilities, 07/2014
- Wellness Recovery Action Plan facilitator, Philadelphia Department of Behavioral Health and Intellectual Disabilities, 01/2014
- Peer Specialist, Institute for Recovery & Community Integration, 05/2012
Accomplishments
- Women's Way Gender Wealth Institute Fellow Graduate, 09/01/2022
- New Voice for Reproductive Justice, Cohort Graduate, RJ Ignite, 10/01/2023
Volunteer Experience
- Women's Way, Board Member, 09/2022, Current, Economic Empowerment
- Compass Working Capital, Advisory Board Member, 03/2022, 03/2024, Economic Empowerment
Languages
English, Professional
Timeline
Lead Community Health Worker
Health Federation of Philadelphia
01.2024 - Current
Community Health Worker
Christopher's Hospital for Children
10.2021 - 01.2024
Community Health Worker
Temple Health System
11.2020 - 10.2022
Peer Specialist
Drexel Partnership Comprehensive Care
03.2020 - 11.2021
Community Health Specialist
Einstein Healthcare Network
04.2019 - 02.2020
Peer Specialist
Temple University, College of Public Health
02.2018 - 03.2019
Client Service Professional
Bettinger Company
09.2016 - 02.2018
Peer Specialist
CATCH, INC
01.2014 - 06.2016
Resource and Referral Specialist
Childcare Information Services
09.2001 - 06.2007
Family Support Specialist
Germantown Settlement
01.1999 - 10.2001
Energy Intake Specialist
Ameri Corps-Germantown Settlement
01.1998 - 12.1998
Associates - Human Services
Harcum College
High School Diploma - Law and Government
Germantown High School