Tamara Combs
Columbia,KY
Summary
General manager with strong expertise in cash control operations and customer service. Demonstrated success in optimizing workflows, ensuring safety compliance, and improving guest satisfaction. Proven track record of driving business success through strategic decision-making and effective leadership.
Overview
11
11
years of professional experience
Work History
General Manager
Newcomb Oil
Bardstown, Kentucky
08.2017 - Current
- Cash control of day-to-day operations. Ensuring all deposits are accounted for and handled correctly.
- Oversaw daily operations of fuel distribution and convenience store management.
- Managed staff scheduling, training, and performance evaluations to maximize efficiency.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels.
- Developed customer service protocols to boost guest satisfaction and loyalty.
- Coordinated safety training sessions ensuring compliance with industry regulations.
- Analyzed sales data for trend identification and informed strategic decision-making.
- Led initiatives to enhance operational workflows and improve team collaboration.
- Resolved customer complaints promptly while upholding high service quality standards.
Customer Service Representative
McDonald's
Glasgow, Kentucky
06.2015 - 08.2017
- Resolved customer complaints promptly, delivering effective solutions and maintaining satisfaction.
- Assisted customers with inquiries, providing accurate information on products and services.
- Engaged customers to personalize menu selections, enhancing overall dining experiences.
- Supported special requests, tailoring services to meet unique customer needs and preferences.
- Trained new staff on customer service protocols to uphold high standards.
- Collaborated with team members to streamline service delivery, improving operational efficiency.
- Handled cash transactions accurately, ensuring financial integrity in payments processed.
- Maintained cleanliness and organization in dining and service areas for optimal guest experiences.
Education
Some College (No Degree) - Business Management
Barren County High School
Glasgow, KYSkills
- Financial oversight
- Operations management
- Risk management
- Inventory management
- Strategic planning
- Change management
- Problem solving
- Team collaboration
- Effective communication
- Customer service
Timeline
General Manager
Newcomb Oil
08.2017 - Current
Customer Service Representative
McDonald's
06.2015 - 08.2017
Some College (No Degree) - Business Management
Barren County High School