Tamara Cook
San Pedro,CA
Summary
Proactive and empathetic, excelled as a Customer Service Agent at Living Spaces, mastering call center operations and customer satisfaction. Renowned for outstanding communication and the ability to manage escalations, ensuring brand loyalty. Skillfully balanced high-volume tasks with a keen eye for detail, embodying a service-oriented approach.
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in [Desired Position] role.
Overview
19
19
years of professional experience
Work History
Customer Service Agent
Living Spaces
04.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Call Center Agent
Direct TV
Los Angeles, California
07.2018 - 10.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Supervisor
Home Depot
Los Angeles, California
09.2005 - 10.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Los Angeles Southwest College
Los Angeles, CA06-2005
Skills
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Service-oriented self-starter
Timeline
Customer Service Agent
Living Spaces
04.2022 - Current
Call Center Agent
Direct TV
07.2018 - 10.2021
Customer Service Supervisor
Home Depot
09.2005 - 10.2013
High School Diploma -
Los Angeles Southwest College
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