Tamara Cooper
Miramonte,CA
Summary
Customer Service Representative with a proven track record at Alorica for 13 years. Excelled in managing customer accounts and resolving issues, enhancing customer satisfaction. Skilled in critical thinking and active listening. Achieved significant improvements in metrics for customer service, technical support and loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Alorica
Clovis, CA
03.2012 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cross-trained and backed up other customer service managers.
- Evaluated customer service staff performance and provided constructive feedback.
Education
High School Diploma -
Reedley High School
Reedley, CA07.2011
Skills
- Product Organization
- Interpretation and Translation Services
- Proofreading
- Critical Thinking
- Customer Account Management
- Prioritization
- Order Processing
- Team Development
- Managing Multiple Tasks
- Active Listening
- Refund Processing
- Order Fulfillment
- Technical Support
- Delivery Scheduling
- Coaching and Mentoring
References
References available upon request.
Timeline
Customer Service Representative
Alorica
03.2012 - Current
High School Diploma -
Reedley High School