Tamara Cox
Aubrey,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Apara Autism Center
03.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Counselor Case Manager
Unity Parenting & Counseling Center
02.2021 - 05.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
Insurance Broker/Agent Services Representative
Kemper Life
02.2021 - 05.2023
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Master's in Applied Behavior Analysis - Applied Behavior Analysis
Ball State University
Muncie, IN05.2025
Bachelor's in Psychology - Developmental Psychology
Chicago State University
Chicago, IL12.2020
Skills
- Insurance sales
- Customer Service
- Relationship Management
- Problem-Solving
- Team Leadership and Coordination
- Excellent Communication
- Organizational Skills
- Administrative and Office Support
Certification
- Property & Casualty License
- Life and Health Insurance License
- CPR & First Aid Certifications
- Certified Behavioral Health Technician
Timeline
Registered Behavior Technician
Apara Autism Center
03.2024 - Current
Counselor Case Manager
Unity Parenting & Counseling Center
02.2021 - 05.2023
Insurance Broker/Agent Services Representative
Kemper Life
02.2021 - 05.2023
Master's in Applied Behavior Analysis - Applied Behavior Analysis
Ball State University
Bachelor's in Psychology - Developmental Psychology
Chicago State University
- Property & Casualty License
- Life and Health Insurance License
- CPR & First Aid Certifications
- Certified Behavioral Health Technician
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