TAMARA DANIELS
Customer Service Manager
Stafford,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Fallon Communications
Houston, TX
10.2015 - Current
- Developed policies and procedures related to customer service operations.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Customer Service Representative
Sara Care
Plantation, FL
01.2011 - 04.2015
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Mount Miguel High School
San Diego, CA05-2010
Skills
- Administrative support
- Salesforce and Avaya proficiency
- Skilled multi-tasker
- MS office
- Customer service
- Excellent time management skills
- Training and mentoring
- Exceptional telephone etiquette
Timeline
Customer Service Manager
Fallon Communications
10.2015 - Current
Customer Service Representative
Sara Care
01.2011 - 04.2015
High School Diploma -
Mount Miguel High School
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