TAMARA ELVIN
Houston,TX
Summary
To provide a firm asset to an established
company by providing over 15 years of dispatching/logistic experience and
understanding in the workings of business & communications process. To offer excellence in the area of customer
relations and the productivity of functioning business processes.
Overview
24
24
years of professional experience
Work History
Dispatch Supervisor
Worldvue Inc,
Houston, TX
03.2023 - 07.2024
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Scheduled, assigned, and monitored the work of dispatchers.
- Supervised the training of new hires in dispatching protocols and processes.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
Service Coordinator
Miner Inc.
Houston, TX
08.2022 - 03.2023
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Updated internal systems with information related to new or revised services.
- Maintained accurate records of services provided for each client.
- Liaised between client and technician to keep parties fully informed.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
Logistics Coordinator
Laboratory Corporation of America Holdings
Houston, TX
07.2013 - 02.2022
- Create and implement new processes to improve productivity and decrease cost
- Develop/Coordinate daily route, work, and training schedules
- Liaison between clients, couriers, and other operational departments
- Follow up to ensure all cargo has made it to designated areas/locations
IT Engineer Dispatcher
CITOC, Inc.
Houston, TX
03.2012 - 03.2013
- Dispatching & Scheduling appointments to 10 IT Engineers based on skill set
- Troubleshoot Tier I issues with clients
- Interaction with customers via phone and email to schedule appointments
- Follow up with clients to verify all issues/problems have been resolve
Dispatcher Supervisor/Lead
Prince Telecom Communications
Puyallup, WA
01.2010 - 08.2012
- Supervised and coordinated activities for 15 Dispatchers
- Achieved significant improvements in productivity
- Suggested improvements in work conditions to increase efficiency
- Identify, investigate and resolved service related issues
- Ensure standards of performance, contractual requirements and client's needs are met
- Wrote, designed and produced Dispatch Training Manuals
Dispatcher II
Xfinity Store by Comcast
Tacoma, WA
04.2000 - 11.2009
- Compile, schedule, assign and print work orders for system cable installation, trouble and service changes
- Monitor location of field personnel and develop approximate time schedules
- Troubleshoot and resolve issues over phone eliminating truck rolls
- Escalate issues outside technician's scope to escalation department
- Close work orders and ensure billing is complete and accurate
Education
Associate of Science - Accouting
University of Phoenix
2016
Skills
- Route Planning
- Dispatcher monitoring
- Mentoring and training
- Strong Numerical & Analytical Skills
- Team Oriented
- Keen attention to detail
- Solution Seeker
- Flexibility/Adaptability
- Accountability
- Quick Follow-through
Timeline
Dispatch Supervisor
Worldvue Inc,
03.2023 - 07.2024
Service Coordinator
Miner Inc.
08.2022 - 03.2023
Logistics Coordinator
Laboratory Corporation of America Holdings
07.2013 - 02.2022
IT Engineer Dispatcher
CITOC, Inc.
03.2012 - 03.2013
Dispatcher Supervisor/Lead
Prince Telecom Communications
01.2010 - 08.2012
Dispatcher II
Xfinity Store by Comcast
04.2000 - 11.2009
Associate of Science - Accouting
University of Phoenix
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