Tamara Fleurissaint
Houston,TX
Summary
Highly motivated and detail-oriented Administration of Justice graduate with a strong passion for research, data analysis, and client service. Proven ability to investigate complex issues, manage sensitive information, and communicate effectively with diverse stakeholders. Seeking a challenging position where I can utilize my skills and knowledge to contribute to the pursuit of justice.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Relations Manager
HIREtech (Equifax Company)
12.2022 - Current
- Resolved customer inquiries and complaints regarding software use through effective communication and problem-solving skills
- Averaged a 95% satisfaction rate in resolving customer issues within established service level agreements
- Managed high-volume inbound and outbound calls, demonstrating strong organizational and time management skills
- Developed and maintained accurate and detailed documentation of all customer interactions and resolutions
- Collaborated with internal and external support teams to ensure timely and efficient resolution of complex issues
- Utilized CRM software to track and prioritize customer requests and provide insightful reports to management.
Verifications Specialist
InformData
02.2022 - 09.2022
- Conducted thorough employment, education, reference, and licensing verifications with accuracy and efficiency
- Maintained meticulous records of all calls handled and ensured all verifications were completed in a timely manner
- Performed quality assurance checks on data integrity and communicated effectively with all parties involved.
Intern
TSU S.H.A.P.E. Initiative
10.2021 - 12.2021
- Assisted program leaders with data collection, analysis, and report generation, contributing to informed decision-making
- Developed and implemented secure and organized databases to facilitate efficient access to program information
- Demonstrated strong commitment to confidentiality and ethical data management practices.
Collections Agent
Alltran Financial
02.2021 - 10.2021
- Cultivated positive relationships with clients and effectively explained debt management strategies to encourage timely payments
- Developed and implemented personalized repayment plans tailored to individual financial situations
- Maintained accurate records of all account activity and generated comprehensive reports on collection progress
- Adhered to all fair debt collection practices and regulatory guidelines.
Undergraduate Assistant
Texas Southern University Graduate School
10.2019 - 06.2021
- Provided administrative support to the Dean and department chairs, ensuring the smooth operation of the office
- Performed a variety of clerical tasks, including answering phones, responding to emails, and scheduling meetings
- Demonstrated exceptional organizational skills and attention to detail
- Cultivated positive relationships with faculty, staff, and students through effective communication and interpersonal skills.
Campaign Intern
Mayor Sylvester Turner Re-Election Campaign
08.2019 - 12.2019
- Engaged directly with voters through door-to-door canvassing and community events, increasing campaign awareness
- Developed and implemented data collection strategies to track campaign progress and identify potential supporters
- Contributed to the development of campaign materials and messaging, promoting key campaign platforms.
Education
Bachelor of Science in Administration of Justice - Forensic Science
Texas Southern University
Houston, TXHigh School Diploma -
Miami Central Sr. High School
Miami, FLDual Enrollment Program -
Florida International University
Miami, FLSkills
- Investigative Research & Data Analysis
- Client Service & Communication
- Case Management & Organization
- Time Management & Multitasking
- Problem-Solving & Critical Thinking
- Proficient in Microsoft Office Suite
- Strong Attention to Detail
- Excellent Interpersonal Skills
- Commitment to Confidentiality & Ethics
- Customer Retention
- Project Management
- Adaptability
- Account Servicing
Activities
- Member, National Society of Leadership and Success Chapter at Texas Southern University
- PeerFoward Peer Leader at College Summit (08/2016 - 06/2018)
Certification
- Cybersecurity Professional Certificate| Google Training - JUL 2022- PRESENT
Languages
Haitian Creole
Native or Bilingual
Timeline
Client Relations Manager
HIREtech (Equifax Company)
12.2022 - Current
Verifications Specialist
InformData
02.2022 - 09.2022
Intern
TSU S.H.A.P.E. Initiative
10.2021 - 12.2021
Collections Agent
Alltran Financial
02.2021 - 10.2021
Undergraduate Assistant
Texas Southern University Graduate School
10.2019 - 06.2021
Campaign Intern
Mayor Sylvester Turner Re-Election Campaign
08.2019 - 12.2019
Bachelor of Science in Administration of Justice - Forensic Science
Texas Southern University
High School Diploma -
Miami Central Sr. High School
Dual Enrollment Program -
Florida International University
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