Tamara Flood
Bonney Lake,WA
Summary
Achieved exceptional compliance and customer satisfaction at Sound Physicians by leveraging analytical thinking and critical thinking skills. Excelled in managing sensitive data and resolving complex customer inquiries, demonstrating a strong commitment to excellence and security. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
Work History
Compliance And Privacy Data Specialist
Sound Physicians
09.2016 - Current
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
Customer Service Representative Supervisor
Washington Mutual
02.1988 - 02.2008
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Onboarded and trained customer representatives to meet performance and service goals.
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Recognized as a top performer due to consistently exceeding performance targets related to customer satisfaction scores and call handling efficiency metrics.
Education
Associate of Arts - Accounting
Tacoma Community College
Tacoma, WASkills
- Compiling Data
- Analytical Thinking
- Investigation techniques
- Documentation Review
- Research proficiency
- Critical Thinking
Timeline
Compliance And Privacy Data Specialist
Sound Physicians
09.2016 - Current
Customer Service Representative Supervisor
Washington Mutual
02.1988 - 02.2008
Associate of Arts - Accounting
Tacoma Community College
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