Tamara Hall
Phoenix,AZ
Summary
Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Freshstart Recovery
10.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
Behavioral Health Technician
Sunrise Native Recovery
06.2022 - 10.2024
- Responsible for implementing the evening activities and house programming schedules
- Responsible for transporting residents to scheduled program activities/events, outings, medical/dental appointments, local agencies associated with their treatment plan, and when applicable unscheduled activities that arise
- Responsible for the safety of the residents, clinics and houses
- Responsible for documenting daily progress notes on all residents assigned
- Responsible for ensuring all residents follow their individual daily schedule
- Responsible for assisting residents with daily living skills & ADLs when applicable
- Responsible for daily random room checks, as well as daily random drug screens
Customer Service Representative
Intouch CX
12.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Medical Assistant
Community Bridges Inc.
11.2017 - 12.2019
- Responsible for providing support to clinical and administrative operations
- Responsible for obtaining urine and blood samples as well as vital signs and BAL
- Responsible for maintaining accurate client records in company's EHR system
- Responsible for providing great customer service
- Responsible for monitoring daily/nightly rounds for each patient
Education
Associate of Science - Medical Assistant
College America
Phoenix, AZSkills
- Conflict de-escalation
- Crisis intervention
- Patient observation
- Care plan development
- Emergency intervention
- Support patients
- Progress monitoring
- Patient protection
- Safety management
- Activities of daily living management
- Walking rounds
- Admissions
- Intake
- Customer service
- Active listening
- Data entry
- Critical thinking
- Problem resolution
Timeline
Behavioral Health Technician
Freshstart Recovery
10.2024 - Current
Behavioral Health Technician
Sunrise Native Recovery
06.2022 - 10.2024
Customer Service Representative
Intouch CX
12.2020 - 06.2022
Medical Assistant
Community Bridges Inc.
11.2017 - 12.2019
Associate of Science - Medical Assistant
College America
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