Tamara Hanson
West Des Moines
Summary
Dynamic professional with a proven track record in customer service excellence at Stivers Ford Lincoln. Recognized for outstanding interpersonal communication and attention to detail, I effectively managed administrative tasks and trained new staff. My technical proficiency and commitment to quality assurance have consistently enhanced operational efficiency and client satisfaction. Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
36
36
years of professional experience
Work History
Receptionist/Administrative Assistant
Stivers Ford Lincoln
West Des Moines
11.2022 - Current
- Opened showroom promptly, greeting customers and answering phones with professionalism.
- Maintained kitchen area fully stocked with coffee and water for staff and clients.
- Printed vehicle invoices, created stock numbers, and entered data into Ford website.
- Assisted President and staff with administrative tasks, including creating flyers and spreadsheets.
- Ordered supplies, including business cards, ensuring availability for operations.
- Operated copy machine, scanned documents, emailed, faxed, sorted mail, and managed postage.
- Trained new receptionists on office procedures and customer service standards.
Licensure Specialist
Iowa Department of Public Health/Professional Licensure Bureau
07.2001 - 06.2022
- I was responsible for reviewing applications, renewals, reactivations and issuing licenses for several of the State licensing boards.
- I responded to applicant’s phone calls, emails, chats and walk-ins in a timely manner, maintained confidential documents, exam scores and school transcripts and continuing education requirements.
- While working with the State I was presented the State of Iowa Excellence in Customer Service Award by former Public Health Director, Dr. Stephen Gleason.
- At Stivers I earned 10 Excellence coins for going above and beyond to help customers and employees.
Quality Assurance Specialist
Sear Direct Response Customer Service Center
Des Moines
08.1989 - 07.2001
- Reviewed customer service interactions for compliance with quality standards.
- Developed and maintained quality assurance documentation for training purposes.
- Conducted regular audits of call center operations to ensure adherence to protocols.
- Collaborated with team members to identify areas for improvement in processes.
Education
Diploma -
Perry Community High School
Perry, IASkills
- Customer service excellence
- Administrative support
- Organizational skills
- Interpersonal communication
- Technical proficiency
- Active listening
- Attention to detail
- Clerical support
- Effective communication
- Quality assurance
- Time management
- Multi-line telephone systems
- Multitasking and prioritization
- Office equipment operations
- Mail distribution
- Phone etiquette
- Multi-line phone system operation
- Telephone skills
- Front desk operations
Hobbies and Interests
- Baking
- Spending time with family
- Caring for my 3 Golden Retrievers
References
Available upon request
Leadership Experience
- Presented the State of Iowa Excellence in Customer Service Award by former Public Health Director, Dr. Stephen Gleason.
- Earned 10 Excellence coins for going above and beyond to help customers and employees at Stivers.
Accomplishments
- I was presented with the State of Iowa "Excellence In Customer Service" award from former Public Health Director, Dr. Stephen Gleason.
- Awarded 10 Excellence Coins for going above and beyond to help customers and employees at Stivers Ford.
Timeline
Receptionist/Administrative Assistant
Stivers Ford Lincoln
11.2022 - Current
Licensure Specialist
Iowa Department of Public Health/Professional Licensure Bureau
07.2001 - 06.2022
Quality Assurance Specialist
Sear Direct Response Customer Service Center
08.1989 - 07.2001
Diploma -
Perry Community High School