Tamara Heim
Norwalk,OH
Summary
Accomplished Team Leader Manager at Norwalk Furniture, adept in workload management and industry expertise, enhanced customer satisfaction and employee performance through innovative solutions and effective communication. Successfully coached and developed a team of 20, fostering a positive work environment and maximizing productivity. Proven track record in meeting facilitation and achieving results beyond expectations. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Team Leader Manager
Norwalk Furniture
03.2019 - 06.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Implemented training programs to maximise team member development and potential.
- Evaluated employee performance on quarterly basis and coached and trained 20 team members, increasing quality of work and employee motivation.
Manager
AutoZone
04.2013 - 02.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Science - Nursing
Bowling Green State University
Bowling Green, OH06.2013
Skills
- Workload Management
- Meeting facilitation
- Industry Expertise
Timeline
Team Leader Manager
Norwalk Furniture
03.2019 - 06.2024
Manager
AutoZone
04.2013 - 02.2019
Associate of Science - Nursing
Bowling Green State University
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